Business Analyst SALESFORCE

• Provide functional support to Salesforce platform users, ensuring the resolution of incidents and support requests;
• Diagnose and resolve issues related to access, configurations, permissions, and data integrity;
• Support platform administration, including the management of users, profiles, and permissions;
• Create and maintain documentation, training materials, and actions to support the adoption of Salesforce functionalities;
• Develop and update reports and dashboards to monitor business indicators;
• Collect feedback from users and identify opportunities for continuous improvement of the platform;
• Collaborate with multidisciplinary teams in the implementation of improvements and the evolution of the Salesforce solution;
• Ensure the registration and tracking of all support requests, guaranteeing effective communication with users and other internal teams.

We, at Nimber, do not believe in chance.

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We are Nimber, and we are not just filling vacancies; we are building a team ready to transform things. If you are prepared to rewrite the rules and make a real impact, this is your moment. Join us and let's put the future where it belongs: in the hands of passionate people.

In mathematics and game theory, they are numbers with special addition and multiplication properties. And what we really want is to add value to our clients' projects.

Position: Business Analyst SALESFORCES

• Experience between 1 to 3 years in Salesforce platform support roles or in CRM support environments;
• Experience in the identification, analysis, and resolution of common incidents and problems in Salesforce;
• Knowledge of standard functionalities and the main objects of the Salesforce platform;
• Strong capacity for analysis, problem-solving, and attention to detail;
• Excellent oral and written communication skills, with the ability to explain technical concepts to non-technical users;
• Capacity for organization, setting priorities, and managing multiple tasks in a dynamic environment;
• Customer orientation and a focus on providing high-quality service;
• Ability to work both autonomously and as part of a team.