Shift Leader :: Oeiras

Why Nespresso?

At Nespresso, we believe that talent grows when people have space to learn and evolve. By joining our team, you will find an environment where your development is valued and where every day represents a new opportunity to grow.
- Full-time 40h with an attractive salary + quarterly performance bonus;
- Attractive benefits package;
- Onboarding program for a successful integration;
- On-the-job training, adapted to your needs and career goals;
- Integration into a B Corp certified company, committed to sustainability and positive impact;
- Inclusive, collaborative, and innovation-focused environment.

REIMAGINE WHAT COFFEE CAN BE...

REIMAGINE WHAT YOU CAN BECOME, LET'S GROW TOGETHER!

As a Shift Leader, you will...
- Ensure the smooth daily operation of the Boutique to ensure sales performance and Customer Service levels;
- Be a true ambassador for the Nespresso brand;
- Receive, advise, and assist each customer in a personalized manner;
- Manage and motivate the team, and ensure the training and support of the Boutique Coffee Specialists;
- Act in accordance with Nespresso's Quality, Food Safety, and SHE systems, complying with the legal, internal, and regulatory requirements applicable to Nestlé Portugal SA, Nespresso.

At Nespresso, we believe that coffee has the power to create unique moments, bring people closer, and generate a positive impact on the world. That is why, every day, we seek to elevate the coffee experience through innovation, sustainability, and excellence in service.
None of this would be possible without our people. We value diverse, passionate, and committed teams, who make collaboration and the desire to innovate the foundation of our success. We are guided by four behaviors that reflect who we are and how we work: We Inspire, We Care, We Act, and We Innovate.
If you are looking to join a world-renowned brand, where you will have the opportunity to grow, lead, and make a difference in our customers' experience, this opportunity may be for you.
At Nestlé, diversity and inclusion are fundamental values. Should you have any special needs, count on us to adapt the workstation.

A day in the life of...

- Monitor and promote the Boutique's service level according to Nespresso requirements, continuously evaluating service quality and providing continuous feedback to Coffee Specialists;
- Follow up on KPI analysis;
- Anticipate the needs of each business area and ensure permanently adequate stocks, place orders, and verify deliveries;
- Contribute to the maintenance of the Boutique's visual standards according to company policy;
- Advise Customers and potential Customers regarding Nespresso products and services.

Position Summary
Location: Oeiras Parque
Schedule: Full-Time
Contract Type: Fixed-Term Contract