Jobs in Portugal, in English.

Claims Management Specialist - German Speaker

Hybrid in Linda a Velha·Full-time·Added 3 days ago (last checked 22 Oct)

Nestlé

51 open roles

Apply

Overview

Work mode: Hybrid, Linda a Velha
Contract: Full-time
Languages: German

Skills

Nice to have

Pay & benefits

What you'll get

Here at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining NBS will bring you:

Development of expertise in Nestlé's Shared Services Business;
Immersion in a culturally diverse team;
Local and International Exposure;
Flexible working environment;
Engagement and wellbeing activities;
Competitive salary and annual bonus according to your performance;
Meal Allowance Card;
Flex Benefits - At NBS you can chose what benefits are more suitable for you;
Make part of the Nestlé Club and get discount in several partners;
Free coffee (and good coffee) at the office;
Company equipment according to professional needs;
Medical Support available at the Office (in Lisbon);
E-learning courses and training program to get you where you aim to be;
Career progression and possibilities for International Career.

The role

Location: Lisbon/Braga (Portugal)

Company: Nestlé Business Solutions (NBS)

Full-time/Hybrid Work: 2 days per week at the office (aligned with our current Policy)

Languages: Fluent in German and English

Hiring process

4 steps3 interviewsa task to do

Application
CV screening
Initial interview
With a recruiter
A conversation about your interests, experience and motivation, with more detail on the role.
Interview with the People Manager
With a hiring manager
A competency interview, virtual or in person, exploring your fit with the department and the role.
Evaluation
Certified tools on cognitive abilities and learning preferences; a case study or practical test may be requested.
Final interview
With stakeholders and possibly the future team
Different stakeholders take part; you may meet the team you would work with.
Offer

The evaluation is explained to you beforehand.
Nestlé keeps you updated on your application status and gives feedback after interviews.
Interviews may be by phone, video or in person; the recruiter explains the steps.

About Nestlé

Industry: Food and Beverages
Founded: 1866
Employees: 100,000+
Headquarters: Vevey, Switzerland
Website: nestle.pt

In their own words

About the company & team

Nestlé Business Solutions (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world.

We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.

If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS!
At Nestlé Business Solutions (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position.

Position Summary

For our NBS Order to Cash (O2C) department, we are currently looking for a Claims Management Specialist - German Speaker. Reporting to Claims Management Lead Specialist, this professional will be responsible for analyzing and solve claims and deductions raised by different stakeholders.

A day in the life of...

Reception, registering, assignment and categorization of all customer Claims and Deductions raised by customers and/or internally
Contribute to Continuous Improvement programs and standardization of processes across all markets in scope, whenever possible
Analyse and check KPls on quality of services provided and present during Daily Operational Reviews (DOR's)
Participate in KPls trends (SLAs), root cause analysis of mistakes/errors and problem solving

What will make you successful

Degree in Business, Finance, Economics or similar preferred but not essential
Knowledge of basic Finance Terminology and notions required (Debit and credit Accounting rules)
Fluent in German
Advanced English level
Good computer skills, including Microsoft Office applications - Strong Excel knowledge is mandatory
Good problem solving and analytical skills
Positive Thinking, willingness to learn and Team Player attitude required
Good Organization and Prioritization skills to be able to cope with a fast pace environment
Strong work ethic and Respectfulness required