Night Auditor - Eden Resort (Albufeira)
Discovery Hotel Management4d ago
Ensure the welcome and service of customers whose arrival, departure, or reservation takes place at late hours, offering a superior quality service.
Albufeira
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8,000+ live jobsReservations Technician - Albufeira
On-site in Albufeira·Added 25 days ago (last checked 3 Oct)
Discovery Hotel Management
110 open roles
This job advert was originally written in Portuguese.
Requirements
What we're looking for
• High sense of responsibility and rigor - Commitment;
• Be a Salesperson;
• Be organized, precise, methodical, and have an eye for detail;
• Strong time management and deadline compliance skills;
• Know how to work under pressure and respond to immediate and urgent situations with assertiveness;
• Strong analytical capacity;
• Good communication skills;
• Customer orientation;
• Dynamic and positive attitude;
• Know the DHM DNA well;
• Know the various units of the DHM group;
• Respect for the group's philosophy and vision.
• Know the Reservation SOPs daily;
• Enjoy teamwork and mutual support;
• Availability and Schedule Flexibility.
• 12th grade completed and professional training in the Hospitality area.
• ≤ 2 years of professional experience in a similar role.
• Fluency in the native language and in English; another language will be valued.
• IT Knowledge: Office from a user perspective; HOST or other similar software
The role
Responsible for reservations requested by customers, introducing all the Hotel's offers/services.
What you'll do
• Determine the type of room/services appropriate to the customer's needs;
• Know how to listen to the customer;
• Know how to communicate assertively with the customer and always with a smile, a positive and dynamic attitude;
• Verify reservations daily: profiles, segmentation, packages, stay dates, prices, billing instructions, and special requests;
• Control hotel availability in the PMS;
• Control rates on the website and OTAs;
• Ensure the insertion of nationalities and countries of residence in in-house and future reservations;
• Organize, manage, and process all received alteration and cancellation requests;
• Consult availability based on occupancy;
• Ensure maximum Customer satisfaction;
• Enter and confirm data and reservations in the system;
• Use reservation procedures and SOPs in daily operations;
• Convert telephone calls and email information requests into reservations;
• Maximize revenue, knowing how to use Revenue tools;
• Promote upselling;
• Know the various DHM group units well to promote Cross-selling;
• Help solve problems and manage complaints;
• Share information about tourist attractions in the region as well as promote Hotel experiences.
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