1st and 2nd Class Receptionists - Octant Vilamonte

We return in 2026! Octant Vila Monte opens its doors once again to silence, light, and the emotion of being at home.

Ensure welcoming and customer service by offering a superior quality service during their stay at the Hotel Unit, without losing sight of the promotion of the Hotel's other services. 1st Class Receptionists (3-5 years exp.) / 2nd Class Receptionists (1-2 years exp.)

• Ensure the welcoming and service of customers in their entirety, performing check-in and check-out
• Execute the accommodation reservation service and follow up on respective requests;
• Prepare and execute the handling of correspondence, respective dispatch and filing;
• Attend to customer requests and eventual complaints;
• Management of reservations and cancellations through the hotel's platforms.
• Verify the movement of customer entries and exits to the Hotel and communicate to the other sections in order to ensure the various services to be provided;
• Ensure the tidiness and cleanliness of the front desk;
• Management of hotel goods suppliers or external services such as laundry or taxis.
• Proceed with the posting of consumption or expenses to customer accounts;
• Proceed with the disclosure and promotion of the various services provided by the Hotel;
• Work in close relationship with the entire team, namely with the Reception Manager and Reservations Manager;
• Communicate any anomaly verified in your service or occurring with any customer to your superior;
• Perform other activities or tasks, not specified above, whenever they are considered necessary by the hierarchical superior;
• Support other departments whenever necessary.

• High sense of responsibility and rigor;
• High capacity for anticipating problems;
• Strong capacity for time management and meeting deadlines;
• Strong analytical and organizational capacity;
• Good communication and interpersonal relationship skills;
• Good presentation;
• Dynamic attitude;
• Taste for teamwork;
• Respect for the group's philosophy and vision.
• Availability and Flexibility of Schedules.