Night Auditor - Eden Resort (Albufeira)

• High sense of responsibility and rigor;
• Have a passion for sales;
• Be organized, precise, methodical, and have an eye for detail;
• Be proactive, dynamic;
• High capacity for anticipating problems;
• Strong time management and deadline compliance skills;
• Strong analytical skills;
• Good communication and interpersonal skills with customers, colleagues, and Management;
• Good presentation;
• Dynamic and positive attitude;
• Enjoyment of teamwork and mutual support;
• Know the DHM DNA well;
• Know the various units of the DHM group;
• Know and apply Reception and Reservation SOPs;
• Respect for the group's philosophy and vision.
• Availability and Flexibility of Schedules;
• Completed 12th grade and professional training in the Hospitality area.
• ≤ 2 years of professional experience in a similar role.
• Fluency in the native language and in English; another language will be valued.
• Knowledge of Excel and Reporting;
• IT Knowledge: Office from a user perspective; HOST or other similar software.

Ensure the welcome and service of customers whose arrival, departure, or reservation takes place at late hours, offering a superior quality service.

• Ensure the control of the unit after the departure of the daytime managers;
• Manage cash movements and the settlement of invoices, as well as the closing of the day's operations;
• Control and ensure the delivery of the respective amounts to accounting;
• Prepare and send every night the different necessary Reports and the unit's daily sales statistical data to the hotel Management, to the various Head Office Directorates, and to the Administration;
• Attend to customer requests and eventual complaints;
• Ensure the tidiness and cleanliness of the front-desk;
• Know how to sell and enter reservations into the PMS;
• Provide information about tourist attractions in the region as well as promote Hotel experiences.
• Control the revenue on POS at the different points of sale in the hotel;
• Verify the next day's reservations: profiles, segmentation, packages, stay dates, prices, billing instructions, and special requests;
• Control the hotel availability in the PMS;
• Control rates on the website and OTAs as well as hotel descriptions/details on the different channels;
• Monitor the competition;
• Control the entry of nationalities and countries of residence in in-house and future reservations;
• Control the correct entry of emails and respective GDPR Consent in in-house customer profiles;
• Control the payments for flexible and non-refundable reservations;
• Respond to pending and new emails;
• Ensure the correct handover of service and necessary documents to the morning Shift of Reception, Reservations, and other hotel departments;
• Send the AFTER CHECK-OUT form to customers who departed the previous day;
• Ensure new tasks that may be requested by Management;
• Must support other departments whenever necessary.