Night Auditor - Eden Resort (Albufeira)
Discovery Hotel Management4d ago
Ensure the welcome and service of customers whose arrival, departure, or reservation takes place at late hours, offering a superior quality service.
Albufeira
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8,000+ live jobsHostess - Octant Praia Verde
On-site in Praia Verde·Added 25 days ago (last checked 3 Oct)
Discovery Hotel Management
110 open roles
This job advert was originally written in Portuguese.
Requirements
What we're looking for
• Good communication and interpersonal skills;
• Must be able to communicate guest needs clearly
• Strong stress management skills;
• Focus on service and customer care;
• Proactive attitude, versatility, and team spirit;
• Enjoyment of teamwork;
• Knowledge of bar & wine techniques;
• Neat appearance;
• Respect for the group's philosophy and vision;
• Availability and Schedule Flexibility.
The role
Responsible for the Hotel's first positive impression, they are responsible for greeting customers upon arrival, informing customers about waiting times, monitoring the waiting list, entering customer names into the system, escorting customers to their tables, and seeing customers off upon departure.
What you'll do
• Greet arriving and departing guests with a genuine smile and eye contact;
• Escort them to their designated table and present menus;
• Inform the guest about who will be serving them to ensure a smooth transition to the service team;
• Answer calls for the restaurant and provide appropriate service;
• Manage customer flow to the restaurant and bar areas, providing accurate waiting times to arriving customers, if appropriate;
• Attend to guests' special needs and requests;
• Must be attentive to guests' needs during their restaurant experience to ensure they receive high-quality service;
• Ensure compliance with Service and Quality procedures;
• Assist the floor team in organizing the space, ensuring the good presentation of the dining room and bar areas;
• Ensure good coordination, cooperation, and atmosphere with other departments;
• Ensure a good relationship with the customer (management of complaints and/or related situations);
• Implement improvements (if necessary) for the smooth running of the business;
• Ensure compliance with HACCP standards;
• Support other departments whenever necessary and requested.
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