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Nordics Customer Advisor - LIS3

On-site in Lisbon·Added over 3 years ago (last checked 4 Nov)

Cross Border Talents

214 open roles

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Our summary

Work mode
On-site, Lisbon
Languages
Norwegian, Swedish, Finnish

Skills

Requirements

What we're looking for

  • Fluency in Swedish, Finnish or Norwegian (C2 Level or Native);
  • Good knowledge of English (B2 level);
  • Typing Speed: 25 words per minute;
  • Availability to work in rotating shifts;
  • Good computer skills;
  • Any kind of previous experience or contact with clients;
  • Excellent communication skills;
  • Good listening and empathy skills;
  • Good time management skills;
  • Team spirit and flexibility.

Pay & benefits

What you'll get

  • Competitive salary;
  • Meal vouchers;
  • Fixed-term, renewable employment contract;
  • Company events, and much more.

The role

Are you passionate about costumer support? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal.

Your mission as a customer support agent is to support their activities offering the best quality service to their customers, while working with prestigious worldwide brands.

What you'll do

  • Answer to inbound calls and customer inquiries;
  • Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic manner;
  • To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database.
  • To troubleshoot through the use of open questions, support documents and system training.
  • To be able to offer recommendations to common problems or frequently asked questions

Hiring process

2 steps1 interviewa task to do

  1. Apply online

  2. Application review

  3. Interview

    Candidates whose profile matches are invited for an interview.

  4. Additional steps

    Not every role

    Depending on the position, there may be technical assessments or personality evaluations.

About Cross Border Talents

Employees
50–200
Headquarters
Lisbon, Portugal
All open roles at Cross Border Talents

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