Debt Collection Specialist – French speaker

French (mandatory)

Within the framework of Domestic, Import and/or Export factoring contracts at BNP Paribas Factor France, the Recovery Process France Specialist is responsible for the collection of a portfolio of receivables. He/She reports to the Recovery Process France Team Leader. The Specialist must carry out their missions responsibly in compliance with the values and convictions of the BNPP Group - Code of Conduct - and notably the principles of Diversity and inclusion.

Follow up with buyers by telephone, email or other means in order to obtain payment of invoices;- Qualify and analyze information obtained from buyers regarding the reasons for non-payment;- Manage buyer risk by sharing information with the client;- Know and apply the vigilance rules and instructions established by Compliance and/or the client in terms of both Financial Security and the Protection of client interests, Market Integrity, Professional Ethics or Banking and Tax Laws.

As part of their activity, the Specialist may be required to:

· Perform follow-up actions by telephone/email/other in order to qualify invoices;

· Handle incoming calls and mail/emails;

· Update contact files;

· Verify the assignor's activity and analyze the buyer's behavior (typology) in order to adapt their approach and make the right decisions;

· Detect non-compliant services or invoicing and inform the assignor of the dispute;

· Transmit to the client's legal department any receivables detected as being at risk (buyers in judicial liquidation/receivership or false invoices);

· Escalate buyer/assignor complaints and assist in their resolution;

· Contribute to the department's productivity by proposing areas for improvement;

· Perform other missions and/or administrative tasks defined by the Team Leader as part of activity monitoring;

· Act in accordance with the instructions of Compliance and/or clients regarding Anti-Money Laundering, Terrorist Financing, Tax Fraud, internal and external Corruption, Market Integrity, Banking and Tax Laws and apply directives regarding international Financial Sanctions as well as the KYC policy;

· Act with ethics and integrity, in accordance with the code of conduct and the protection of client interests.

· Be customer-oriented

· Adaptability

· Be result-oriented

· Ability to collaborate / teamwork

· Organizational skills

· Rigor

· Ability to communicate orally and in writing

· Analytical skills

· Ability to develop others and their skills

· Ability to facilitate a workshop or a meeting

· Debt collection

· Middle Office operations

· Transaction processing and data entry