Job description/Main responsibilities:
Cascais
Jobs in Portugal, in English.
8,000+ live jobsCUSTOMER RELATIONSHIP MANAGER | Direção InContact (DI) - Lisbon
On-site in Lisbon·Added 13 days ago (last checked 1 Oct)
Overview
Requirements
Portuguese
The ad asks for Portuguese, or counts it in your favour.
This job advert was originally written in Portuguese.
Requirements
What we're looking for
- Bachelor's degree, preferably in areas such as Economics, Management, Accounting, Marketing, or other similar fields;
- Proficiency in Microsoft Office;
- A passion for and experience in customer service, demonstrating the ability to listen, clarify, and resolve issues in an empathetic and effective manner;
- Results-oriented profile, with strong communication, argumentation, and sales opportunity identification skills;
- Proactivity, problem-solving skills;
- Organization and attention to detail.
Nice to have
- Knowledge of languages other than Portuguese (English and Spanish, preferably);
- Previous experience in the banking sector;
- Mortgage Credit, Insurance, and MiFID II certification.
The role
What you'll do
- Provide customer service via telephone, email, or chat, ensuring a positive and efficient experience;
- Identify customer needs and propose appropriate solutions, with a focus on creating value;
- Present complementary products and services, promoting business opportunities;
- Update and maintain detailed records of interactions and opportunities in the customer profile;
- Collaborate with internal teams (sales, marketing, support) to align strategies;
- Comply with internal procedures and ensure compliance with quality and data protection standards.
Support the Private Banking team in the management and monitoring of high-segment clients, ensuring excellence in service, operational rigor, and the commercial support necessary to create financial…
Porto
Braga
To promote the development and acquisition of Artificial Intelligence (AI) skills, through an internal and external collaborative ecosystem, that allows for the introduction of AI, at scale, into all…
Lisbon
Cascais
2mo ago
Customer Representative (Portuguese-speaking) - Insurance Company
On-site in Lisbon
5mo ago
Customer Representative (Portuguese-speaking) - Airline Company
On-site in Lisbon
5y+ ago
Portuguese-speaking Customer Service Representative (Lisbon)
On-site in Lisbon
1w ago
Zendesk Manager / Developer of Solutions for Migrations into Zendesk (m/f/d)
On-site in Lisbon
Enovis
1w ago
Customer Service Specialist - Export Sales Operations - Spanish and English
On-site in Lisbon