Jobs in Portugal, in English.

Customer Manager (m/f/x)

Hybrid in Lisbon·Added today (last checked 6 Nov)

Agency

Randstad Portugal

1020 open roles

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Our summary

Salary: €1,643 a month
Work mode: Hybrid, Lisbon
Contract: Temporary
Languages: Portuguese

Skills

This job advert was originally written in Portuguese.

Requirements

What we're looking for

skills
- Academic background or relevant qualification in the area;
- 1 to 2 years of experience in a similar role with a strong focus on customer management;
- Advanced fluency in Portuguese and English (knowledge of Spanish is an advantage);
- Good communication and conflict management skills;
- High attention to detail and good organizational skills;
- Ability to deal with high-pressure time situations;
- IT literacy: high level of Microsoft Office, especially Excel (knowledge of NAV and Salesforce is valued).

Pay & benefits

What you'll get

main benefits
Base Salary: €1,642.86 gross/month
Meal Allowance: €10.46 net/worked day (provided via meal card)
Contractual Framework: Initial 12-month employment contract via Randstad, with a strong prospect of direct integration into the client company's staff based on performance
Work Model: Hybrid (50% on-site / 50% remote)
Working Hours:

Monday to Thursday: 09:00 - 18:45
Friday: 09:00 - 14:00 (afternoon off)
Weekly rest: Saturday and Sunday

Randstad's mission is to become the most equitable and specialized talent company worldwide and, therefore, we reiterate that we welcome people with the most diverse abilities and experiences. We are committed to ensuring that our recruitment and hiring process meets the needs of all people. If you require any adaptation to make your application or interview more comfortable, please do not hesitate to inform our recruitment consultants.

The role

Our client is a leading global multinational and a reference in the pet care nutrition and care sector, widely recognized for the quality, innovation, and excellence of its products.

As part of the management and support of its operations in the Iberian market from the Lisbon office, they are looking to reinforce their Supply Chain team with the integration of a Customer Manager. This professional will play a central role in ensuring customer satisfaction and customer centricity, ensuring the efficient operational management of the entire order-to-invoice cycle and providing excellent support to specialized channels and industry professionals.

What you'll do

key responsibilities
- Order Management; EDI, Online Store (Webshop), Email, Salesforce, and Telephone;
- Customer support activities, such as: shipment tracking (track and trace), customer support, order management, online store management, communication with logistics operators (3PL);
- Customer Support calls (incoming and outgoing), with the aim of increasing the customer service level;
- Responsible for administrative processes related to the sale of products to customers, complying with the internal procedures established by the company;
- Share with Sales Delegates / Sales Representatives the responsibility of keeping the customer informed and properly advised about products, in order to ensure a positive evolution of sales.
- Update relevant information in Salesforce and provide Sales Delegates / Sales Representatives with customer information that allows them to define and develop the necessary actions to achieve sales objectives;
- Engage and participate proactively in continuous improvement initiatives.