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German Customer Advisor - Portugal

On-site in Lisbon·Added 1 month ago (last checked 2 Nov)

Agency
KultureTalent

80 open roles

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Our summary

Work mode
On-site, Lisbon
Languages
German

Skills

Requirements

What we're looking for

  • Microsoft Office Knowledge
  • Dynamic and Proactive
  • Good communication skills

Nice to have

  • Experience with attending customers will be a plus

Education & certifications

  • Highschool Degree

Languages

  • Native or near native level of German
  • Good level of English (it will be to work in an international company)

Pay & benefits

What you'll get

  • Basic salary for 14 months
  • Performance Bonus

The role

What you'll do

  • Ability to assist users with General Inquiries, and support issues via phone but mainly trough email/chat/social/social messaging channels (as assigned)
  • Ability to adapt the brands voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social, forums, eCommerce reviews) channels.
  • Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented Respond to inbound customer requests, document relevant case information

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