Croatian Level C1 or above
English level B2 or above
Own a residence permit to work in Portugal or European Union/Schengen Space citizenship
Strong coping, emotional resilience, and stress-management skills
Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
Strong attention to detail
Comfort synthesizing and analyzing information from multiple streams
Strong critical thinking and decision-making skills
Deep familiarity and passion for the internet, internet platforms, and internet culture
High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported
Ability to work well individually and as part of a team
Ability to work differing rotations/shifts and non-standard work hours
Flexibility in meeting changing business needs in a fast-paced environment
Commitment to quality, efficiency, and effectiveness
Completed Compulsory Education (Minimum required);
Having over 18 years of age;
Availability to work in rotative shifts, on weekends and holidays.

Nice to have

Previous business process outsourcing, customer service, or content moderation experience is a plus
Valid Work Permit;

Pay & benefits

What you'll get

Integration in a solid and prestigious multinational company, leader in its sector;
Possibility of joining a dynamic team with a high potential, contractual conditions matching your proven experience and career development opportunities.

The role

Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.

Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society.

What you'll do

You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns.

Review, classify and/or remove content according to client guidelines, using specific tools and channels;
Understand and remain updated on changing client policies and guidelines;
Investigate, resolve, and relay complex content issues to the broader Trust and Safety team;
Serve as an advocate for the user community;
Participate in process improvement initiatives that improve quality and efficiency of work;
Participate in continuous training programs and workgroup discussions for optimal development in the role;
Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe.

Content Reviewer Analyst - Croatian

Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture's well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.

Hiring process

2 steps·1 interview·a task to do

Application · 15 min
Application review · With recruiters
Interviews
They contact you by phone or email (Workday) to schedule interviews by phone, video call or in person.
Online activity
Online test · Not every role
For some roles you are asked to complete an online activity on technical skills, strengths or decision-making.
Offer

Response time depends on the role and area; your recruiter can give you guidance.
If you are not selected, they keep your information for future opportunities.

About Accenture

Industry: Consulting
Founded: 1989
Employees: 500,000+
Headquarters: Dublin, Ireland

In their own words

About the company & team

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Additional information

We believe that no one should be discriminated against because of their differences. All hiring decisions must be made without distinction of age, race, creed, color, religion, sex, nationality, ancestry, disability, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship, or any other condition protected by applicable law. Our rich diversity makes us more innovative, competitive, and creative, which helps us better serve our clients and our communities.

All open roles at Accenture