Customer Behaviour Analyst

• Meal Allowance via Dá Card;
• Telecommunications Plan with voice, data, and equipment (for permanent employees);
• Flex it Up Program - Extra Days Off, Unpaid Leave, Flexible Work Model (when applicable);
• Health and Life Insurance (for permanent employees) with the possibility of extending Health Insurance to the family unit with advantageous conditions;
• Flexible Benefits Program (when applicable);
• Onboarding Plan and initial Training, Continuous Training platform, and Financial Literacy Program;
• School Awards and Merit Scholarships for children of employees (regular and inclusive education), as well as Holiday Programs during school breaks;
• Birth Kit for the baby on the way;
• Internal Mobility Programs for talent promotion;
• Flu Vaccine including its administration (voluntary participation);
• Somos Sonae Program, providing psychosocial, financial, and legal support to employees;
• Ergocoaching sessions;
• Mental Health Promotion Programs and Nutrition Consultations;
• Discount and Partnership Program with over 300 leading brands;
• Provision of free coffee and fruit at the workplace;
• Competitive Salary;
• Collaborative and dynamic work environment.

We are looking for a Customer Behavior Analyst for our Customer Intelligence (CI)/CRM team and we believe we will be #betterwithyou!

We are counting on you to...

• Map MC legacy systems and isolated systems/DBs that hold H&W customer information;
• Identify requirements to enhance customer database data analysis through system evolution;
• Identify and define new metrics that boost businesses and their respective processes, ensuring their development within analytical systems (e.g., customer score);
• Develop data analyses for presentation to various areas that generate important insights throughout the customer lifecycle;
• Build and monitor the evolution of dashboards and reports with relevant and actionable information to help various business areas have a clear view of customer behavior and identify opportunities;
• Ensure customer data processing is based on GDPR standards, ensuring alignment with areas such as DPO and Legal;
• Interconnection with various stakeholders within the organization who can leverage the area with their expertise.

Therefore, bring with you...

• Degree in Engineering, Mathematics and/or Information Systems;
• Experience in similar roles;
• Proficiency in SQL;
• Proficiency in data modeling and storage (Data Warehouse, Data Lake,...);
• Knowledge of Hadoop and MicroStrategy;
• Knowledge of data analysis methodologies and tools (data cleaning, transformation, and visualization);
• Ability to translate management objectives into business/operational needs, transforming them into requirements for solution evolution;
• Ability to understand and discuss the technical impacts of business processes, as well as their alignment with GDPR standards;
• High capacity for engagement with various functional areas (business, IT, DPO, Legal);
• Ability to analyze and interpret data and metrics;
• Process orientation and critical thinking;
• Rigor and attention to detail;
• Proactivity and organizational skills.

What we have for you...