Overseas Team - Guest Relations Executive

Scott Dunn is an award-winning luxury tour operator creating tailor-made holidays to incredible 5* destinations all over the world. At the heart of our family holidays sits our 'Explorers Kids Clubs' and a guest experience built on warmth, care, and unforgettable moments. As Guest Relations Executive, you'll play a key role in bringing that experience to life - helping every guest get the very best out of their stay with us.

Reporting to the Guest Relations Manager, you'll help enhance every guest's holiday, building excellent relationships with our hotel partners along the way. Problem-solving will be a big part of your day-to-day, alongside the flexibility and adaptability needed to handle whatever comes your way. You'll also be willing to get stuck into any aspect of resort life, supporting the wider team wherever needed.

Responsibilities

Your motto? "Nothing is too much trouble!" You'll work hard and build genuine connections, with responsibilities including:

Enhancing the Guest Experience

• Ensure every guest benefits from the highest possible standard of Scott Dunn service.
• Meet with guests throughout their stay to facilitate restaurant bookings and activity requests, helping them get the most from our Guest Relations service.
• Proactively help guests get the very best from the resort, childcare and local area.
• Coordinate and manage guest arrivals and departures, including airport transfers.
• Use your judgement to create "surprise and delight" moments for special occasions.
• Reconfirm or book restaurants, spa treatments, pre-arrival shopping and activities.
• Develop and maintain excellent relationships with hotel partners, suppliers and contractors, in and out of resort.
• Work closely with the resort childcare team, Guest Relations Manager, Operations Team and Sales Teams to ensure the smooth running of the hotel program.
• Attend hotel/resort manager meetings, keeping the resort informed on all Scott Dunn guests and ensuring relevant information is passed back.
• Liaise closely with our UK offices to ensure complete, seamless communication.
• Build a strong relationship with the Explorers Childcare Manager, holding regular meetings to discuss feedback and upcoming arrivals.
• Troubleshoot unforeseen events calmly and effectively, whether related to guests, staff, properties or logistics.
• Work closely with the resort to resolve issues such as complaints, travel plan changes and medical situations.
• Be flexible and available to assist guests in the event of an emergency, which may include outside of normal working hours.
• Complete all paperwork, budgets and administrative duties accurately and efficiently.
• Use what you learn to continually refresh and improve the guest experience.
• Resolve health and safety issues in a timely manner, reducing risk wherever possible.
• Uphold the Scott Dunn ethos and standards in everything you do.

We'd love to work with you if you're a natural relationship-builder with a passion for delivering exceptional guest experiences. You bring professionalism, warmth, and sharp problem-solving skills in equal measure, and you thrive under pressure, staying calm and solutions-focused no matter what comes your way.

• An excellent communicator with guest relations and interpersonal skills.
• Confident working independently and as part of a team.
• Strong administratively, with excellent organisational skills and an eye for detail.
• Self-motivated, proactive and highly adaptable.
• Professional, with a genuine can-do-attitude.
• Reliable, with excellent time keeping.
• A forward thinker, always planning ahead.
• Calm, patient and tactful, even under pressure.

This role runs for the full season, April to November.
You must be a resident in Greece, Portugal or Croatia or have dual nationality to be eligible for a contracted role.
Holders of EU passports are also welcome to apply on a self-employed basis.
A current criminal background check / DBS certificate is required. If you don't already have one, you'll need to obtain it before arriving in resort.

Are you ready to spend your season creating unforgettable memories in some of Europe's most beautiful resorts? Apply now and join the Scott Dunn family.