Contact Center Team Leader (m/f/d)

- Integration into the largest Portuguese automotive group;

- Contract directly with us (Base Salary + Meal Allowance);

- Immediate integration;

- Extra vacation day;

- Health insurance extendable to the family unit + Life Insurance;

- Incentive systems;

- Discounts on the purchase of vehicles represented by Salvador Caetano;

- Advantages in the acquisition of products/services in various areas (leisure, technology, well-being, education, etc.);

- Training, support, and continuous development;

- Career progression opportunities in a Group with strong national and international representation.

Guerin Rent-a-Car is a Salvador Caetano Group company, with more than 30 years on the road in national territory! We are looking for a Contact Center Team Leader to join us on this journey.

The Challenge

Promote a customer experience, through the rental of vehicles and other associated services, with the drive “Guerin, a journey made of people”.

On a day-to-day basis

Your profile

What we have for you

Guerin is a journey made of people!

DRIVE YOUR LIFE!

- Monitoring and performance evaluation of the team;

- Identification of training needs;

- Proposals for corrective measures;

- Operational management of the team;

- Onboarding and training of new employees;

- KPI management;

- Data analysis and monthly reporting;

- Participation in Kaizen meetings.

- Bachelor's degree in Management, Economics, or others;

- Minimum of 2 years of experience in Customer Support, Reservation Center, and Complaints;

- Fluent English; knowledge of other languages will be considered an asset;

- Advanced Excel;

- Empathetic and a good communicator;

- Leadership capacity and continuous training;

- Organization, vision, and strategic planning;

- Results orientation;

- Thinking outside the box;

- Knowledge and passion for new technologies, specifically in process digitalization;

- Automation management (voicebots, chatbots)

- Driver's license for more than 2 years.