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13,000+ live jobsTurkish Speaking Customer Service Agent
On-site in Lisbon·Added 1 month ago (last checked 4 Nov)
Our summary
- Work mode
- On-site, Lisbon
- Languages
- Turkish
Skills
Requirements
What we're looking for
- Native or near native level of Turkish
- Good level of English (it will be to work in an international company)
- Highschool Degree
- Microsoft Office Knowledge
- Good communication skills
Nice to have
- Experience with attending customers will be a plus
The role
What you'll do
- Ability to assist users with General Inquiries, and support issues via phone but mainly trough email/chat/social/social messaging channels (as assigned)
- Ability to adapt the brands voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social, forums, eCommerce reviews) channels.
- Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented Respond to inbound customer requests, document relevant case information
REQUIREMENTS
- Dynamic and Proactive
(Relocation package for some profiles will be available)