Head of Lab IT Infrastructure & Service Delivery

The Head of Lab IT Infrastructure & Service Delivery manages the all IT services to Nokia's Labs. She/He is accountable for security, availability, performance and user's satisfaction with IT infrastructure services in all Nokia Laboratories community globally.

1. Strategic Lab IT Infrastructure services Planning

• Define Lab IT infrastructure architecture and Lab IT service strategy for Lab networks, lab compute services and lab workstations, including capacity planning, modernization, consolidation, supportability, and future expansion
• Define, agree, and deliver the service levels and SLAs for Labs in alignment with business segment needs, EICS service roadmaps, and operational capabilities
• Align technical infrastructure and service delivery needs with engineering priorities, Digital Office service ownership, business segment requirements, cybersecurity expectations, and corporate strategic objectives
• Evaluate technical readiness, scalability, operational suitability, and support-model requirements for new or expanded lab, fab, and factory environments

2. Technical Infrastructure Governance

• Own governance for datacenter, manufacturing, lab, fab, factory, and mission-critical infrastructure within EICS, including standards, lifecycle requirements, service ownership, approval processes, and operating-model adherence
• Ensure lab environments comply with operational and information-security blueprints and standards
• Set up governance with Lab leaders and business segment stakeholders to review service performance, address deficiencies, and drive continuous improvement
• Establish design and operational frameworks for high-density compute, network connectivity, resiliency, monitoring, platform services, and lab IT operations

3. Program & Project Delivery

• Lead or oversee complex projects involving datacenter and labs expansions, modernization, transformations, and service improvements
• Coordinate with Engineering, Business stakeholders, IT, Security, Operations, Digital Office service owners, and EICS service teams to ensure technical and service-management requirements are integrated into project delivery
• Accountable for transforming the people, processes, and tools involved in delivering Lab/Fab IT services to the businesses
• Ensure execution meets SLA, safety, compliance, quality, schedule, budget, resiliency, supportability, and operational-readiness targets

4. Operational Excellence & Performance

• Monitor operational performance indicators including SLA attainment, uptime, incident response and service quality
• Create and maintain 24x7 support schedules and rota coverage for the competence areas required to support Lab IT operations
• Manage activities of solid-line resources and dotted-line Digital Office or business segment resources assigned to lab maintenance and operational support activities
• Agree with Digital Office service owners the Mode of Operation for Labs, including support responsibilities, escalation paths, rota participation, and resource assignments
• Drive optimization programs for harmonizaation, standardization, automation and support maturity.
• Lead risk assessments, failure analyses, service reviews, and mitigation plans for critical systems and Lab IT services

5. Asset Management, Monitoring & Security Operations

• Ensure IT assets in Labs are monitored by the Cyber Defense Center and integrated into the required operational monitoring processes
• Own Lab IT asset-management requirements, ensuring an accurate inventory of IT assets is maintained across all relevant environments
• Ensure all IT assets in Labs are maintained in the approved asset-management solution
• Drive remediation of asset, monitoring, operational, and security-control gaps in partnership with Cybersecurity, Digital Office service owners, operations teams, and business stakeholders

6. Financial & Portfolio Management

• Support development of business cases, cost models, funding packages, and strategic investments for EICS technical infrastructure
• Manage Opex/Capex planning, forecasting, and oversight for Lab IT infrastructure service initiatives
• Identify cost-saving opportunities through consolidation, modernization, standardization, automation, or service improvements

7. Cross‑Functional Collaboration & Stakeholder Management

• Engage regularly with R&D, Network Infrastructure, IT Infrastructure, Security, Cyber Defense Center, Operations, Digital Office service owners, Lab leaders, and Business Segment stakeholders
• Establish and maintain trusted personal relationships with relevant key stakeholders in the business segments
• Ensure technical infrastructure and Lab IT service decisions reflect engineering requirements, service strategy, cybersecurity expectations, operational constraints, and business priorities
• Facilitate transparent communication, performance reviews, escalation management, and alignment across all stakeholders

8. Risk, Compliance & Safety

• Implement strong risk-management frameworks addressing critical systems, redundancy levels, operational resilience, security requirements, and incident preparedness
• Ensure Lab IT operations comply with global standards, local regulations, corporate policies, and agreed operational/security blueprints
• Lead readiness assessments, troubleshooting, and escalation support during critical outages, incidents, audits, or operational events

• 10 years' experience in data center operations, lab infrastructure, factory IT operations, critical facilities engineering, enterprise infrastructure services, or mission-critical technical environments
• Strong understanding of IT service management, SLA delivery, operating models, escalation processes, and 24x7 support operations
• Experience managing solid-line and dotted-line resources across technical operations, service delivery, and business-aligned support activities
• Strong working knowledge of operational monitoring, cybersecurity controls for mission-critical environments
• Experience managing multi-site or global delivery
• Proven success leading complex infrastructure, service transformation, and operational-improvement programs
• Familiarity with safety, operational, compliance, cybersecurity, asset-management, and monitoring standards
• Proficiency with relevant systems such as capacity planning tools, asset-management solutions, monitoring platforms, ServiceNow, and financial systems
• Leadership and stakeholder influence across cross-functional teams, Digital Office service owners, business segments, and senior stakeholders
• Problem-solving, decision-making, and agility in high-pressure operational environments
• Strong organizational, planning, rota-management, and time-management skills