Customer Service Specialist - Dutch Speaker

Here at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining us will bring you:

• Development of expertise in Nestlé's Shared Solutions Business

• Immersion in a culturally diverse team

• Local and international exposure

• Flexible working environment

• Engagement and wellbeing activities

• Competitive salary and annual bonus according to your performance

• Meal allowance card

• Flex Benefits - at NBS you can choose what benefits are more suitable for you

• Make part of the Nestlé Club and get discount in several partners

• Free coffee (and good coffee) at the office

• Shop with special discounts for employees

• Company equipment according to professional needs

• Medical support available at the office

• E-learning courses and training program to get you where you aim to be

• Career progression and possibilities for international career

Location: Braga/Lisbon (Portugal)

Company: Nestlé Business Solutions (NBS)

Full-time/Hybrid Work: 2 days per week at the office (aligned with our current Policy)/100% remote

Languages: Fluent in English and in Dutch

We are currently looking for a Customer Service Specialist for the Nespresso brand at Nestlé Business Solutions (NBS). This professional is responsible for all service relationship contacts with our customers.

A day in the life of...

• Maintain contact with customers via various communication channels, including phone, email, and chat, for both B2C and B2B clients.

• Welcome customers and effectively identify their needs to provide tailored solutions.

• Ensure high customer satisfaction with every interaction, creating a positive and lasting impression.

• Prioritize first-contact resolution to enhance the customer experience and streamline service delivery.

• Manage complaints effectively by handling customer complaints with empathy and efficiency, turning feedback into opportunities for service improvement.

• Advise customers and potential customers about our diverse product and service offerings to foster customer loyalty.

• Spark customer interest by presenting our full product range and its benefits.

What will make you successful

Location: Lisbon/Braga (Portugal)
Company: Nestlé Business Solutions (NBS)
Full-time/Hybrid model or 100% remote Fluent in Dutch and English (C1 level)

Nestlé Business Solutions (NBS) forms the core of the Nestlé Group. We deliver services in the fields of Supply Chain, Finance, Human Resources, Digital and Social Media, CRM, and consumer service to connect Nestlé - and iconic brands such as Nespresso - with millions of consumers worldwide. We are looking for eager-to-learn talents, team players, digitally savvy, with an entrepreneurial mindset who can develop themselves in a fast, dynamic environment. If this suits you and you are looking for a company where you can truly add value - by supporting the Customer Relationship Center (CRC) of the premium brand Nespresso - then this is your chance to join Nestlé Business Solutions (NBS) and be part of the Nespresso experience. At Nestlé Business Solutions (NBS), diversity and inclusivity are core values. Do you have specific needs? Rest assured that we will adapt your role.

Job Description:
For Nestlé Business Solutions (NBS), we are currently looking for a Customer Service Specialist for the Nespresso brand. This professional is responsible for all service relationship contacts with our customers.

A day in the life of...

• Maintaining contact with customers through various communication channels, including telephone, email, and chat, for both B2C and B2B customers.
• Welcoming customers and effectively identifying their needs to be able to offer tailored solutions.
• High customer satisfaction at every interaction, ensuring a positive and lasting impression.
• Prioritizing solutions at the first contact to improve the customer experience and streamline service delivery.
• Ensuring effective complaint management by handling customer complaints with empathy and efficiency and converting feedback into opportunities for service improvement.
• Advising customers and potential customers about our diverse range of products and services, thereby promoting customer loyalty.
• Arousing customer interest by presenting our full product range and its benefits.

• One to two years of experience in customer engagement services (required)• Proficiency in Microsoft Office (Outlook, PowerPoint, Excel, etc.)
• Fluent Dutch and English (C1 level)
• Excellent interpersonal and communication skills
• Ability to multitask effectively
• Positive mindset with a strong eagerness to learn that prioritizes collaboration
• Strong organizational and result-oriented skills to excel in a dynamic environment
• Demonstrable work ethic and respectful behavior

At NBS, we prioritize our talent and strive to create a stimulating environment in which our talents can excel in their professional performance, develop personally, and simultaneously support a good work-life balance. By joining us, you benefit from:

Development of your expertise in Nestlé Business Solutions (NBS)

• Benefit from exclusive access to the Nespresso Credit Club, allowing you to purchase Nespresso products with special staff conditions
• Become part of a culturally diverse team• Opportunities for national and international experience
• Flexible working environment
• Engagement and wellbeing activities
• A competitive salary with an annual performance-based bonus
• Meal allowance
• Flexible benefits: choose the options that best suit your needs (e.g., health insurance, gym memberships, professional training, etc.)
• Membership of the Nestlé Club, with discounts at various partners
• Free high-quality coffee at the office
• Special employee discounts at selected retailers
• Availability of company equipment tailored to your professional needs
• Medical support available at our office
• Access to e-learning courses and training programs to help you achieve your career goals
• Opportunities for career development at a national and international level