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Coffee Specialist :: Part-time SJMadeira

On-site in S.joao Madeira·Added 3 days ago (last checked 11 Nov)

Nestlé

39 open roles

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Our summary

Work mode: On-site, S.joao Madeira

This job advert was originally written in Portuguese.

Requirements

What we're looking for

Educational qualifications at Secondary School level (minimum);
1-2 years of professional experience in customer service and direct sales to the public of products and services (preferred);
Specialized training in customer relations and sales (preferred);
English language skills at a conversational level (preferred).

Why Nespresso?

Pay & benefits

What you'll get

Committed to sustainability and certified as a B-Corp;
We are a company that promotes inclusion, growth, and innovation;
Attractive salary + quarterly bonus;
Attractive benefits package;
Onboarding with all the tools for your success;
On-the-job training based on development needs and career aspirations.

REIMAGINE WHAT YOU CAN BECOME. LET´S GROW TOGETHER!

The role

REIMAGINE WHAT COFFEE CAN BE...

At Nespresso, we believe we can elevate the world of coffee in a way that generates a positive impact and serves as a force for good that shapes lives for the better.
By caring for one another, our farmers, suppliers, and the communities we work with, we can ensure that every customer has the best possible experience.
We work with the purpose of creating diverse and passionate teams. We believe this makes us even more creative and innovative in our pursuit of offering unique coffee experiences while simultaneously having a positive impact on people and our planet. We actively cultivate diversity, inclusion, and a sense of belonging in the workplace. We celebrate individuality and believe that authenticity and uniqueness help us grow and thrive together.

At Nestlé, diversity and inclusion are fundamental values. Should you have any special needs, count on us to adapt the workstation.

Position Summary

Location: Centro Comercial 8ª Avenida - SJMadeira
Company: Nestlé Nespresso SA
Schedule: Part-Time
Contract Type: Fixed-Term Contract

We are looking for Coffee Specialists to join our Boutique. As a Coffee Specialist, your main mission will be:

To act as a Nespresso brand ambassador in the boutique;
To welcome, advise, and guide our Customers regarding our campaigns and products, in accordance with Nespresso quality standards;
To achieve sales objectives, based on customer attention and follow-up.

What you'll do

A day in the life of...

To receive Customers and identify their needs;
To advise Customers and potential Customers regarding Nespresso products and services;
To introduce Customers to the art of coffee tasting and stimulate their curiosity regarding our full range of products;
To perform an initial analysis of machine faults reported by Customers and guide them as effectively as possible to Technical Assistance;
To maximize the sale of all Nespresso products available in the Boutiques (coffee, machines, and accessories);
To contribute to maintaining the Boutique's appearance in accordance with company policy (well-organized, with the correct equipment, adequate presentation).

What will make you successful

Hiring process

4 steps3 interviewsa task to do

Application
CV screening
Initial interview
With a recruiter
A conversation about your interests, experience and motivation, with more detail on the role.
Interview with the People Manager
With a hiring manager
A competency interview, virtual or in person, exploring your fit with the department and the role.
Evaluation
Certified tools on cognitive abilities and learning preferences; a case study or practical test may be requested.
Final interview
With stakeholders and possibly the future team
Different stakeholders take part; you may meet the team you would work with.
Offer

The evaluation is explained to you beforehand.
Nestlé keeps you updated on your application status and gives feedback after interviews.
Interviews may be by phone, video or in person; the recruiter explains the steps.