CES Advisor (Social Media Focus) - Swiss-German Speaker

• Ability to adapt tone of voice to different brands and written channels

• Having previous experience as a Customer Support Specialist or similar CS role is a plus, but not mandatory

• Customer management orientation

• Familiarity with Nestlé industry is a plus

• Understanding of how CRM systems work is also a plus

• Excellent communication and problem-solving skills

• Multi-tasking abilities

• Attention to detail

Languages: Native/Near native Swiss-German, intermediate French and fluent English or Portuguese

• Fluent Spoken and Written Knowledge in Swiss-German and French, with English being a plus

Here at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining us will bring you:

• Development of expertise in Nestlé's Shared Solutions Business

• Immersion in a culturally diverse team

• Local and international exposure

• Flexible working environment

• Engagement and wellbeing activities

• Competitive salary and annual bonus according to your performance

• Meal allowance card

• Flex Benefits - at NBS you can choose what benefits are more suitable for you

• Make part of the Nestlé Club and get discount in several partners

• Free coffee (and good coffee) at the office

• Shop with special discounts for employees

• Company equipment according to professional needs

• Medical support available at the office

• E-learning courses and training program to get you where you aim to be

• Career progression and possibilities for international career

• Respond to customer queries via phone and written channels (focus on social media, mainly Instagram and Facebook) in a timely and accurate way

• Identify customer needs and help customers use specific features

• Encoding internal databases with information about consumers' requests

• Share feature requests and effective workarounds with relevant stakeholders

• Inform customers about new features, functionalities and campaigns

• Follow up with customers to ensure their issues are resolved

• Gather consumers' feedback and complete a FAQ database and knowledge-based documents

• Treat serious and sensitive consumer contacts following the specific guidelines

• Ensure Nestlé CES Standard Instructions on Consumer Complaints Handling process is handled appropriately and in a timely manner

• Redirect consumers questions to appropriate stakeholders in case of impossibility in providing an answer

Location: Remote (Portugal)

100% remote: 5 days a week - Monday to Friday - Rotating Shifts (7h-16h or 8h-17h)

A day in the life of...

What will make you successful