Customer Manager - HeyDoc Amadora

At HeyDoc, we believe that caring for each person's smile and confidence is also caring for their health and well-being.
We are the network of Dental Medicine, Aesthetics, and Plastic Surgery Clinics of the Lusíadas Saúde Group, uniting clinical excellence with technological innovation and human proximity. We value openness, compassion, loyalty, and integrity - principles that unite us and make our team a true reflection of "We Know How to Care." Joining HeyDoc means growing within an expanding project, with the support and solidity of a leading group, where every professional finds training, development, and purpose.

• Academic qualifications at the 12th-grade level (mandatory);
• We value professional experience in the area of customer management in healthcare (especially knowledge in the field of dentistry);
• Knowledge of the English language at written and oral levels;
• Availability for rotating shifts.

• Directly support the management and dynamization of medical schedules, in coordination with management guidance;
• Resolve complaint situations with efficiency and with the due sensitivity and special treatment;
• Provide a service of excellence, streamlining the process with all stakeholders, ensuring customer support during and after consultations;
• Proactively manage the customer portfolio;
• Prepare quotes, as well as inform and provide all clarifications to the customer regarding the personalized treatment plan, ensuring billing follow-up and making a credit line available whenever appropriate, in total coordination with the clinical team.

• Birthday day off;
• Health insurance for the employee;
• Continuous training and internal mobility - Academia Lusíadas | Knowledge Center;
• Your Baby Matters | Maternity kit;
• Back-to-school and Christmas support;
• Clube Lusíadas Vantagens | Exclusive discounts;
• Insurance for the family and special conditions for household members;
• Support for children of employees with special needs - Lusíadas em Família.

At the Lusíadas Saúde Group, we promote an inclusive and diverse environment, where we value differences and guarantee equal opportunities for all people, regardless of their identity, origin, or condition.

If you share our values and want to join a leading healthcare project in Portugal, send your updated CV and join a team that knows how to care!