Customer Representative (European Portuguese-speaking) - Insurance Company

Concentrix is a global leader shaping the future through technology and innovation, operating in 70+ countries and partnering with world-renowned brands.

And so, for our client, a leading company in the insurance sector, we are looking for Customer Service Representatives in Lisbon, Portugal, to provide high-quality support to insured customers and ensure an excellent customer experience across all interactions.

• Handle incoming calls and chats from customers requesting information about their insurance policies

• Process customer requests through the client's policy administration system

• Prepare and send responses to customers, including letters, emails and relevant contract documentation

• Index and electronically archive documents using the document management system

• Manage policy change requests and update payment details

• Process claims and cancellation requests

• Ensure all customer interactions meet quality, efficiency and service standards

• C2 level Portuguese (written and spoken)

• B2 level English

• Previous customer service experience is a plus

• Excellent verbal and written communication skills

• Formal, professional and diplomatic communication style

• Proactive and self-motivated attitude

• Strong attention to detail and ability to follow procedures

• Ability to work effectively as part of a team

Don't tick every box? We still encourage you to apply! Your experience may be a great fit for this or another opportunity at Concentrix.

Apply today and join our international team in Lisbon!