Sample Manager LIMS Engineer

• Strong experience in L2/L3 application support within ITIL-aligned service frameworks
• Proven hands-on expertise with SaaS versions of Thermo Scientific SampleManager LIMS (including versions 21.x and 21.3)
• Proficiency in SampleManager configuration tools, including Entity Designer, Explorer and master data management
• Hands-on knowledge of Visual Workflow Designer for creating and troubleshooting workflows
• Experience configuring SampleManager reports, dashboards and generating custom reports
• Solid SQL skills for data querying, validation and troubleshooting within SampleManager data model

We're looking for a Sample Manager LIMS Engineer to join our team in Lisbon, Portugal in a hybrid working mode. In this role, you will provide continuous post-implementation support, configuration and enhancements for Thermo Scientific SampleManager LIMS in a SaaS environment. Your expertise will ensure uninterrupted lab operations and compliance with established standards, while collaborating closely with business and IT stakeholders to maintain system integrity and efficiency.

Responsibilities

• Act as the primary subject matter expert (SME) for Thermo Scientific SampleManager LIMS
• Collaborate with laboratory users and IT teams to address system needs and inquiries
• Manage system configuration, user access and compliance requirements
• Troubleshoot, analyze and resolve incidents while minimizing system downtime
• Handle change and problem management activities aligned with ITIL processes
• Maintain detailed documentation of processes and system changes according to organizational standards
• Support report and dashboard configurations, workflows and customizations to meet operational needs

Requirements

• Strong experience in L2/L3 application support within ITIL-aligned service frameworks
• Proven hands-on expertise with SaaS versions of Thermo Scientific SampleManager LIMS (including versions 21.x and 21.3)
• Proficiency in SampleManager configuration tools, including Entity Designer, Explorer and master data management
• Hands-on knowledge of Visual Workflow Designer for creating and troubleshooting workflows
• Experience configuring SampleManager reports, dashboards and generating custom reports
• Solid SQL skills for data querying, validation and troubleshooting within SampleManager data model

Nice to have

• Experience with instrument integration in SampleManager, including chromatography systems such as Chromeleon, Empower or OpenLab
• Understanding of REST and SOAP web services for SampleManager integration troubleshooting
• Familiarity with GxP, 21 CFR Part 11 and EU Annex 11 compliance for validated environments
• Knowledge of data integrity principles (ALCOA+) in laboratory contexts
• Awareness of SaaS shared responsibility models for platform and customization management

Benefits

• Competitive compensation depending on experience and skills
• Variety of projects within one company
• Being a part of a project following engineering excellence standards
• Individual career path and professional growth opportunities
• Internal events and communities
• Flexible work hours