Customer Relationship Associate - Checkouts - 16h Weekend (Full Availability: Saturday and Sunday)

• Job ID: 366296

• Date posted: 18/09/2026

When visiting an IKEA store, it is very likely that you will encounter colleagues from the customer relationship area. These colleagues are responsible for supporting our customers' experience at the beginning and end of their journey in our store. This means they play a very important role in creating a positive feeling for those who visit us.

Have we piqued your curiosity? Good! Let's continue.

At IKEA, we believe that everyone has talent. Therefore, we expect our candidates to have:

• Organizational and stress management skills;
• Sense of responsibility, autonomy, and proactivity;
• Confidence in the way they communicate, a liking for teamwork and decision-making;
• A flexible and receptive approach to change, with the ability to set priorities, using time efficiently and productively;
• Good computer skills from a user perspective;
• And knowledge of English, both spoken and written, may also be valued.

Our Customer Relationship department is divided into four areas:

• Småland is the children's area where our customers can leave their children while they shop at IKEA. Therefore, a sense of responsibility and a positive attitude are fundamental;
• Checkouts, where we support our customers during the payment process. Here, we expect our colleagues to be helpful and empathetic, capable of managing customer frustrations and expectations;
• Customer Support regarding any questions they may have immediately after their purchase. Here, it is especially important to present our customers with quick, simple solutions that are good for both the customer and IKEA, transforming a difficulty into an opportunity;
• Services are a very relevant solution to make IKEA more convenient for most people. In this area, we guarantee the satisfaction and optimization of the customer experience, with knowledge of our range of products and services.

Inspired by our Swedish roots and humanist vision, at IKEA we have a unique culture. We believe that all people have value, regardless of any dimension of their identity - diversity is an asset to our business.

We value a spirit of togetherness and informality. Therefore, it is very likely that you will feel at home here!

We truly want to create a better everyday life for our customers. And for our co-workers.

Thus, these are some of the benefits we offer:

• Co-worker Restaurant: a space dedicated to co-workers, with diverse and healthy options, for a complete meal at an affordable price (mouth-watering!)
• Schedules communicated in advance so that it is easier to balance work with your personal life (studies, hobbies, other jobs, or even doing nothing...)
• Social and psychological support through the CÖNTIGO program;
• Annual bonus to celebrate the collective effort to grow the business;
• Discounts and benefits through partnerships: gyms, technology, cosmetics, hotels, travel, etc.;
• Continuous training opportunities online, in-person, and on the job to explore your potential.

Working at IKEA is much more than just having a job.