Night Auditor - Eden Resort (Albufeira)
Ensure the welcome and service of customers whose arrival, departure, or reservation takes place at late hours, offering a superior quality service.
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This job advert was originally written in Portuguese.
• Experience in team management and leadership;
• Good communication and interpersonal skills;
• Strong stress management capacity;
• Focus on service and customer care;
• Proactive and versatile attitude;
• Enjoyment of teamwork;
• Knowledge of bar & wine techniques;
• Neat appearance;
• Respect for the group's philosophy and vision;
• Availability and Flexibility of Schedules.
Ensures the organization, preparation, and maximum quality of the bar services/products offered to the customer, as well as the organization and coordination of their team.
• Direct, organize, coordinate, and execute tasks related to bar service;
• Manage the bar team ensuring customer satisfaction;
• Ensure compliance with Service and Quality procedures;
• Ensure good coordination, cooperation, and environment with other departments;
• Ensure a good relationship with the customer (management of complaints and/or related situations);
• Ensure stock control and ensure underlying inventories;
• Ensure the good presentation of the lounge and bar areas;
• Ensure compliance with HACCP standards;
• Actively participate in the recruitment and selection of employees for the area.
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