German Customer Support - Porto - LIS6

Customer Support representative.

Answering customer questions and executing orders in the first contact around the entire Service Retail

Assist with phone banking ID and T-PIN & Postbank app setup.

Card blocking/unblocking/exchange Recording of phishing cases

Acceptance of payment transaction orders

Product information

Recording of complaints

If necessary, also sale of products/services (not at the moment).

Good linguistic expression in German (C1+);
Conversational English skills (B1+);

Active listening;

Enjoy customer service;

Willingness to solve even difficult cases in the first contact;

Resistance to stress.