German Customer Support - Porto - LIS6

On-site in Porto·Added over 3 years ago

This job was published 3 years ago

The role

Customer Support representative.

Answering customer questions and executing orders in the first contact around the entire Service Retail

Assist with phone banking ID and T-PIN & Postbank app setup.

Card blocking/unblocking/exchange Recording of phishing cases

Acceptance of payment transaction orders

Product information

Recording of complaints

If necessary, also sale of products/services (not at the moment).

Requirements

Good linguistic expression in German (C1+);
Conversational English skills (B1+);

Active listening;

Enjoy customer service;

Willingness to solve even difficult cases in the first contact;

Resistance to stress.

Benefits

Competitive Salary

Investment in Training

Relocation Package

Meal allowance

Opportunity to grow your career

Big multinational company, with a friendly international team

About Cross Border Talents

Cross Border Talents is a recruitment and staffing agency specializing in multilingual talent acquisition, primarily for tech, sales, and customer service roles across Europe. Based in Lisbon, Portugal, the company connects international professionals with employers in various sectors, including digital marketing, IT support, and sales, with a strong focus on roles that require specific language skills. They operate as a talent solutions provider, managing recruitment for companies that need multilingual teams, particularly in hubs like Barcelona and Malaga.

In Spain, Cross Border Talents has a significant presence, with numerous open positions in Barcelona, Madrid, Valencia, and Malaga, catering to a wide range of European languages such as German, Dutch, French, and Nordic languages. Their work culture is centered on international mobility and career development, making them a relevant partner for professionals looking to relocate to Spain. They offer opportunities in various sectors, including tech support, digital marketing, and sales, often with the possibility of remote work, which is attractive for international hires seeking to establish themselves in Spain.

Employees
50–200
Headquarters
Lisbon, Portugal
All open roles at Cross Border Talents
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