€29k - €30k
Jobs in Portugal, in English.
13,000+ live jobsGerman-speaking Back Office Agent
Hybrid in Porto·Full-time·Added 22 days ago (last checked 6 Nov)
Our summary
- Salary
- €18,200 - €19,600 a year
- Work mode
- Hybrid, Porto
- Contract
- Full-time
- Languages
- German
Skills
Requirements
What we're looking for
Fluent in German (C1-C2) and proficient in written English
At least 6 months of experience in a back-office environment
Nice to have
Automotive industry knowledge is an advantage
Strong command of IT tools and digital platforms
Excellent communication skills, written and verbal
Commitment to high-quality service and customer satisfaction
Pay & benefits
What you'll get
We believe great work deserves great rewards. Here's what we bring to the table:
Competitive base salary: 1300-1400 EUR gross/month
Meal and transport allowances
Child support benefits
Comprehensive private health insurance (including family coverage), life & travel insurance
A hybrid working model balancing in-office collaboration and home-office flexibility
Extensive career development programs and global mobility opportunities
A modern and inclusive work environment featuring creative spaces, well-being programs, on-site medical support, and free language courses
Diverse company events and employee discount platforms
The role
We're expanding our operations in Europe, and our Porto-based team supports an industry leader in automotive warranties. Our mission? To extend high-level warranty and maintenance contract support to clients across multiple European markets, including Germany, Italy, Spain, Portugal, the Czech Republic, and more, coming soon.
As part of our Extended Warranty Management (EWM) team, you'll handle contract-related requests and help ensure the proper management of vehicle repairs and coverage authorizations. You will be working from our modern Porto office with the flexibility of hybrid work.
What you'll do
Managing and reviewing repair requests in accordance with coverage terms
Assessing eligibility and processing claims
Communicating with relevant departments via phone
Analyzing applications and assessing insurability and financial risk
Issuing decisions to customers and business partners
Performing administrative follow-up on all processed cases
description
German-speaking Back Office Agent, All Genders Welcome Porto, Open-ended Contract, Hybrid Work Model
WHAT WE'RE LOOKING FOR
Background in Business Administration, Insurance, Banking, or Public Administration
READY TO APPLY?
If you meet the profile and feel excited to contribute to a growing international team, we'd love to hear from you.
Submit your CV, Cover Letter, and Educational Certificates to be considered for this opportunity.
About Boeva Consulting
- Industry
- Staffing
In their own words
About the company & team
We are a dynamic and forward-thinking service center supporting one of the leading global insurance providers. As part of a larger international group, our hub in Portugal (with offices in Porto and Lisbon) plays a crucial role in delivering high-quality services across Europe in the insurance and financial services domain. With a multicultural team of over 480 professionals and operations in six languages, we are committed to excellence, innovation, and people-first values.
We are proud to be an inclusive employer where diversity is celebrated. Our team reflects a wide range of backgrounds, cultures, and experiences. We support equal opportunities and are committed to work-life balance through smart, flexible working conditions.
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