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Customer Service Representative (German-speaking) – Volkswagen – Remote

Remote in Portugal·Full-time·Added 6 months ago (last checked 3 Nov)

Concentrix Portugal

101 open roles

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Our summary

Work mode
Remote (Portugal)
Contract
Permanent, full-time hours
Languages
German
Experience
2+ years

Skills

This job advert was originally written in German.

Requirements

What we're looking for

  • Possess very good German skills (C1) in speaking and writing
  • Have good English skills (B2) in speaking and writing
  • Bring at least 2 years of experience in the field of e-commerce fraud or customer service
  • Are analytically strong, detail-oriented, and able to work carefully as well as document results in a structured manner
  • Possess strong problem-solving and prioritization skills and act proactively and solution-oriented
  • Can collect and combine information from various sources to support investigations
  • Are well-organized, results-oriented, and resilient, as well as confident in handling conflicts and emergencies
  • Have good knowledge of Microsoft Word and Excel

Nice to have

  • Have experience in fraud, abuse, or cybercrime investigations (advantageous)

Pay & benefits

What you'll get

  • Competitive salary (base salary plus bonuses)
  • Work from home in Portugal
  • Referral bonus ("Bring-a-friend")
  • Fully paid training on the company and project
  • Professional development programs

Visa & relocation

In accordance with Portuguese law, only applicants who possess a valid work permit for Portugal will be considered.

The role

Looking for your next step? We are a global technology and services provider driving the brands of tomorrow. We help well-known brands—the ones you use every day—improve their business with technology and integrated solutions in over 70 countries. We are proud of this and are honored year after year with awards such as "World's Best Workplaces", "Best Companies for Career Growth" and "Best Company Culture".

If you want to develop yourself and be inspired, as a Customer Service Representative for Volkswagen in Portugal (Remote), you can ensure that performance goals are met in all areas. Additionally, you will contribute to meeting customer expectations regarding operational excellence - particularly high requirements for quality, efficiency, and the improvement of the Customer Journey.

What you'll do

As a Customer Service Representative, you will:

  • Answer customer inquiries through various channels and document relevant information in the CRM system
  • Build strong customer relationships by handling inquiries quickly and professionally
  • Promote customer retention and loyalty by supporting successful solutions for inquiries
  • Always maintain professional and empathetic relationships with all customers
  • Collaborate effectively with team members and management
  • Provide feedback on new issues and proactively identify opportunities for improvement

Career growth and personal development

We offer you comprehensive training, state-of-the-art technologies, and continuous support so that you can be successful. At Concentrix, you have real potential for professional and personal growth. Approximately 80% of our managers were promoted internally! That is why we offer a range of free learning and leadership programs that pave the way to the career you imagine.

Your qualifications

Even if you do not meet all the requirements, we explicitly encourage you to apply. We strive to match you with the right position—be it this one or another.

What we offer you

In this role, you will benefit from advantages that support your individual lifestyle:

Experience the best version of yourself!

About Concentrix Portugal

Industry
BPO

In their own words

Additional information

If this sounds like the perfect next step in your career, we look forward to your application. Discover why over 440,000 "game-changers" worldwide choose Concentrix as their preferred employer.

We are proud to be united as one team and one company worldwide. We are committed to equal opportunity for all applicants and to a work environment free from discrimination and harassment. Our hiring decisions are based solely on business needs, job requirements, and professional qualifications—regardless of race, age, gender identity, sexual orientation, religion, ethnic origin, marital status, national origin, disability, or other legally protected characteristics.

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