Customer Representative (French speaking) - Audi - Remote

• Competitive salary and performance bonus

• 100% remote from Braga, Portugal

• Full and paid training on the company and the project

• Referral bonuses thanks to our Refer a Friend program

• Free professional training and development programs

• Real career advancement opportunities in an international environment

At Concentrix, your development matters. Nearly 80% of our managers and leaders have progressed through internal promotion.

Audi | Remote | Braga

Concentrix is a world leader in technology and services, shaping the future of customer experience. Present in more than 70 countries, we support internationally renowned brands by offering them innovative solutions and exceptional customer experiences.

And for Audi, one of the world's leading automobile manufacturers, we are looking for French-speaking Customer Advisors to join our remote team in Braga, Portugal.

Passionate about automotive, technology, and customer satisfaction? This is the ideal opportunity to put your knowledge of the automotive sector and your customer service skills to the service of an iconic international brand.

As a Customer Advisor for Audi, you will support customers with their automotive-related requests, helping them find suitable solutions and guaranteeing them a high-quality customer experience.

• Respond to customer requests via different communication channels and accurately update CRM systems.

• Provide professional and prompt assistance in order to efficiently process customer requests.

• Develop trusting relationships through empathetic communication and effective problem resolution.

• Contribute to customer satisfaction and loyalty by offering them quality service.

• Leverage your knowledge of the automotive sector to understand customer needs and guide them toward the appropriate solutions.

• Apply policies, procedures, and warranty conditions when processing files.

• Make decisions appropriate to your scope of responsibility and ensure accurate documentation of files.

• Collaborate with your colleagues and management to resolve complex situations and improve service quality.

• Identify recurring problems and share your observations to contribute to continuous improvement.

Do you not meet all the criteria? We still encourage you to apply! We will do our best to find the opportunity that matches your profile.

If you are passionate about the automotive sector and love helping customers solve their problems, we want to meet you!

Apply today and discover why more than 440,000 game-changers across the world consider Concentrix their employer of choice.