Customer Specialist (Portuguese-speaking) – Travel & Guest Experience

Concentrix is a global leader shaping the future through technology and innovation, operating in 70+ countries and partnering with world-renowned brands.

And so, for our client, a leading global online travel platform that connects millions of travelers with accommodations, transportation options, and unforgettable travel experiences, we are looking for Customer Support Specialists in Porto, Portugal.

As a Customer Representative, you will support customers throughout their booking journey and help them find the right solutions for their needs.

• Assist customers with online bookings, reservations and travel-related requests

• Respond to customer enquiries through email, chat and phone

• Provide accurate and timely information while keeping customer and booking details up to date in internal systems

• Build strong relationships with customers by addressing their questions and resolving issues with professionalism and empathy

• Provide effective solutions to ensure a smooth and positive customer experience

• Follow company policies, procedures and service guidelines when assisting customers

• Escalate complex cases when necessary, following the appropriate procedures

• Identify recurring customer issues and share feedback to help improve processes and the overall customer experience

You'll be a great match if you:

• Are fluent in Portuguese and English, both written and spoken

• Have previous experience in Customer Service, preferably in the travel or online booking industry

• Are passionate about travel and hospitality and understand the needs of travellers

• Are comfortable applying company policies and procedures to provide effective customer support

• Can work independently, make sound decisions and accurately document customer interactions

• Have strong problem-solving skills and a customer-oriented mindset

Don't tick every box? We still encourage you to apply. Your experience may be a great fit for this or another opportunity at Concentrix.

Join a global community of 440,000+ Game-Changers across more than 70 countries.

We provide the training, support and development opportunities you need to grow your skills and build your career.

Apply today and join our international team in Porto!

Concentrix is an equal-opportunity employer committed to providing an inclusive and respectful workplace.

Eligibility to work: In accordance with Portuguese law, only applicants legally authorized to work in Portugal will be considered for this position.