Business Customer Support Specialist

• Above market rate salary
• Health insurance with dental coverage
• Meal allowance
• All the tech you need (laptop and accessories)
• Opportunity to join the hottest fintech in town, growing fast and backed by a world class team
• Real career development opportunities: you grow as we grow

Deblock is Europe's newest and most exciting fintech, bringing together the worlds of banking and digital assets in a safe, simple, and beautifully designed. Our mission is to empower people to use modern financial tools with confidence, combining the reliability of traditional finance with the innovation of Web3.

• Provide friendly, efficient, and accurate support to customers through chat and email
• Troubleshoot product questions, account issues, payments, and general inquiries
• Follow internal procedures to ensure compliance, safety, and customer protection
• Work in rotating shifts to support our global customer base
• Collaborate with teammates to improve processes and customer experience
• Maintain clear documentation and contribute to a continuously improving knowledge base
• Represent the voice of the customer internally, helping shape future improvements

• Excellent written and spoken English
• Experience supporting corporate customers
• Strong communication skills
• Attention to detail and a problem solving mindset
• Comfortable working in rotational shifts (including some weekends and evenings)
• Curious, motivated, and eager to learn about fintech, payments, and crypto
• Previous experience in customer support is a plus
• Eligibility to work in Portugal
• In office presence in the center of Porto (Baixa)