Customer Service (Italian Speaking) - Medical Equipment

• Competitive salary (fixed + bonus)
• Central location in Porto, Portugal
• "Refer a friend" program bonus (referral)
• Full paid training on the company and the project

In accordance with Portuguese law, only candidates legally authorized to work in Portugal will be considered.

Are you looking for your next step? We are a global leader in technology and services supporting the brands of the future. We help well-known brands - the ones you use every day - to improve their business through integrated technologies and solutions, in over 70 countries. And we are proud to be recognized, year after year, with awards such as "World's Best Workplaces", "Best Companies for Career Growth" and "Best Company Culture".

If you are looking to grow and be inspired, as a Customer and Technical Support Specialist in Porto, Portugal (On-Site), you will provide customer service and technical support for medical devices, ensuring accurate order management and empathetic support to customers in European markets.

Professional growth and personal development
We will provide you with all the training, cutting-edge technologies, and continuous support you need to succeed. At Concentrix, real potential for professional and personal growth exists. Approximately 80% of our managers and leaders were promoted internally! Because of this, we offer a range of FREE leadership learning and development programs designed to help you build the career you have always desired.

As a Customer and Technical Support Specialist, you will be responsible for:

• Providing technical support and troubleshooting for diabetes medical devices, consumables, and accessories
• Managing order entry and renewals in compliance with company guidelines
• Supporting customers in product usage and with orders through multiple channels (phone, email, chat, and SMS)
• Accurately documenting all customer contacts in English
• Using active listening and empathy to manage sensitive situations and patients
• Following defined procedures and scripts to ensure regulatory and safety standards

In this role, we offer benefits that support your lifestyle:

Discover the best version of yourself!

If you think this is the perfect next step in your professional journey, we want to meet you. Apply today and discover why over 440k+ game-changers around the world consider Concentrix their favorite employer.