Customer Service Representative (Italian Speaking) – Global e-Commerce

Are you looking for your next step? We are a global leader in technology and services supporting the brands of the future. We help well-known brands - the ones you use every day - to improve their business through integrated technologies and solutions, in over 70 countries. And we are proud to be recognized, year after year, with awards such as "World's Best Workplaces", "Best Companies for Career Growth" and "Best Company Culture".

If you are looking to grow and be inspired, as a Customer Service Representative in Lisbon, Portugal (On-Site), you will provide customer assistance and technical support for medical devices, ensuring accurate order management and empathetic support to customers in European markets.

Professional growth and personal development
We will provide you with all the training, cutting-edge technologies, and continuous support you need to succeed. At Concentrix, real potential for professional and personal growth exists. Approximately 80% of our managers and leaders were promoted internally! Because of this, we offer a range of FREE leadership learning and development programs designed to help you build the career you have always desired.

As a Customer Service Representative, you will be responsible for:

• Analyzing and resolving issues reported by buyers/sellers/customers/creators, such as verifying order status and logistics
• Managing reports within agreed timeframes, respecting quality standards
• Escalating issues to the customer in accordance with agreements (MSA) and the knowledge base (SOW)
• Managing overall customer satisfaction indicators by ensuring service quality throughout the entire case management journey and providing regular updates at all touchpoints
• Ensuring compliance with service levels across all channels and achieving high productivity standards, improving resolution times for the end customer

Your qualifications
Concentrix is the right place for you if:

• You have a fluent level of Italian (C1), written and spoken
• You have a good level of English (B2), written and spoken
• You possess at least a university degree or equivalent
• You have a good knowledge of e-commerce
• You have experience in call centers (voice and non-voice) and in the service sector
• You are available to work on 24/7 rotating shifts
• You are able to work both in a team and independently
• You are familiar with social media and have a basic knowledge of digital advertising

If you believe you do not meet all the requirements, we still invite you to apply. We will do our best to find the job most suitable for you, whether it be this or another role.

Discover the best version of yourself!

If you think this is the perfect next step in your professional journey, we want to meet you. Apply today and discover why over 440k+ game-changers around the world consider Concentrix their favorite employer.

Concentrix is an equal opportunity employer
We are proud to be one team, one company globally. We are committed to ensuring equal opportunities for all candidates and a work environment free from discrimination and harassment. All our selection practices are based on business needs, role requirements, and professional qualifications, without distinction of race, age, gender identity, sexual orientation, religion, ethnic origin, family status, national origin, disability, or any other category protected by applicable national laws.