Process Analysis & Improvement Specialist (f/m/div.)

Company Description

The Bosch group has more than 400 000 employees around the world, present in 60 countries, and we are proud to impact people's lives and to work towards a more sustainable future.

Bosch Service Solutions in Lisbon develops and offers Customer Experience, Mobility, and Monitoring solutions for its clients, and plays a prominent role in providing Engineering and Software Development services in the technology market. Every day, our teams find fast, efficient, and innovative solutions for thousands of people.

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference in mindsets, cultures, generations, identities and perspectives. Everyone should bring their authenticity and work together respectfully. Bosch is an employer that values diversity and equal opportunities. We welcome applications from people with disabilities and we can provide reasonable accommodations during the recruitment process and in the performance of professional activity. By including everyone and ensuring equal opportunities we unleash our full potential.

Job Description

• Analyze and map the current tariffing process and related activities within the EU Import Mailbox.
• Identify stakeholders, process interfaces, manual activities, bottlenecks, and improvement opportunities across the end-to-end workflow.
• Support and manage operational bottlenecks in the current mailbox handling process.
• Collaborate with cross-functional stakeholders to identify automation opportunities, clarify roles and responsibilities, and eliminate non-value-added activities.
• Implement process improvements and redesign workflows to create leaner, more efficient ways of working.
• Drive initiatives towards process automation, with the long-term objective of minimizing or eliminating manual mailbox handling.
• Document and communicate new processes, acting as the first point of contact for stakeholder questions and feedback.
• Monitor process stabilization, incorporate improvement feedback where needed, and ensure a successful handover to the operational team.

Qualifications

Education

• Bachelor's degree in Business Administration, Logistics, Supply Chain Management, Industrial Engineering, or a related field.

Experience

• Experience in process analysis, process improvement, or Continuous Improvement initiatives.
• Experience working with cross-functional stakeholders in an operational environment.
• Experience in Foreign Trade, Customs, or related areas such as Logistics, Purchasing, or Sales is an advantage.

Know-how

• Process mapping and workflow analysis.
• Continuous Improvement (CIP) methodologies.
• Process optimization and automation mindset.
• Stakeholder management and cross-functional collaboration.

Languages

• English – Full professional proficiency (written and spoken).
• German – Nice to have.
• Portuguese – Nice to have.

Working Style and Methods

• Strong analytical and structured way of working.
• End-to-end process thinking with a continuous improvement mindset.
• Ability to quickly understand complex processes and identify practical solutions.
• Proactive and organized approach to driving process changes.

Personality

• Collaborative and communicative.
• Curious and eager to learn.
• Solution-oriented with a focus on simplification.
• Ownership mindset and commitment to continuous improvement.