Customer Support Specialist (DataCosmos)
Hybrid in Portugal·Added 5 months ago
This job was published 5 months ago
38 open roles
Overview
Job details
Hybrid
Office and home days — the ad has the split.
Requirements
Be near Portugal for hybrid days
No relocation package mentioned.
Pay & benefits
Visa & relocation
To apply, you must have the legal right to work in our chosen location.
The role
What you'll do
Supporting customers with platform and data-related queries as first-line (L1) support
Onboarding new users and helping them use our platform and imagery effectively
Troubleshooting issues and escalating to technical teams where needed
Managing support tickets and keeping customers updated on progress
Working closely with engineering teams to resolve more complex issues
Identifying recurring problems and contributing to improvements
description
Aim high, go beyond!
At Open Cosmos we are solving the world's biggest challenges from space, providing businesses, governments and researchers access to more readily available information than ever before - ready for the challenge? Then read on...
Working in our Data Division
At Open Cosmos, our Data division transforms satellite data into meaningful insights that drive real-world impact. The team delivers all data products generated by Open Cosmos and its partners, curates and develops DataCosmos (our geospatial data platform) and builds integrations that make satellite imagery easy to access and act on.
We're looking for a Customer Support Specialist to play a key role in that experience, supporting customers around the world to get the most from our platform and products. Acting as the first point of contact, this role ensures issues are resolved quickly and effectively, helping customers turn data into action.
What You'll bring
A strong customer-first mindset and clear communication style
The ability to understand technical products and explain them simply
Ability to manage issues and work with ticketing systems
Interest or knowledge in geospatial data, satellite imagery, or data platforms
A proactive approach, with a focus on solving problems and improving processes
The ability to stay organised and effective when handling multiple requests
This role can be based in any of our European Locations
When applying, please submit your CV in English.
Why Open Cosmos?
Work at the cutting edge of space technology with customers around the globe.
A mission-driven company making space accessible to help solve real-world challenges.
A diverse, ambitious, and supportive team.
About Open Cosmos
Open Cosmos is a space technology company that designs, builds, and operates satellites and space missions. The company provides end-to-end solutions for space missions, from satellite design and manufacturing to launch and operations, serving clients in the Earth observation and communications sectors. They are known for their 'smallsat' missions and their focus on making space more accessible and affordable.
Open Cosmos has a growing presence in Spain, with offices in Barcelona and a team of engineers and scientists working on various space projects. The company's work culture is international and collaborative, with English as the working language, making it an attractive destination for international professionals. They offer a range of roles from engineering to operations, and their Spain-based positions are part of a global effort to advance space technology.
- Industry
- Space Tech
- Founded
- 2015
- Employees
- 100–250
- Headquarters
- Harwell, UK
- Website
- open-cosmos.com
From €18k
