Meal Allowance via Dá Card;
Telecommunications Plan including voice, data, and equipment;
Flex it Up Program;
Health and Life Insurance with the possibility of extending Health Insurance to the family unit under advantageous conditions;
Flexible Benefits Program;
Onboarding Plan and initial Training;
School Awards and Merit Scholarships for children of employees (regular and inclusive education), as well as Holiday Programs during school breaks;
Birth Kit for the baby on the way;
Internal Mobility Programs for talent promotion;
Flu Vaccine including its administration (voluntary participation);
Somos Sonae Program, providing psychosocial, financial, and legal support to employees;
Ergocoaching sessions;
Mental Health Promotion Programs and Nutrition Consultations;
Discount and Partnership Program with over 300 leading brands;
Provision of free coffee and fruit at the workplace;
Competitive Salary;
Collaborative and dynamic work environment.

Requirements

What we're looking for

Vocational or higher education in Information Technology, Computer Science, Networks and Systems, Electrotechnics, Electronics, or similar areas;
Organizational capacity and priority management within a dynamic operational context;
Analytical profile, oriented towards problem-solving and the identification of improvement opportunities;
Good communication skills and ease in establishing relationships with different interlocutors;
Ease in using digital platforms, support tools, and operational monitoring;
Team spirit, autonomy, proactivity, and a sense of responsibility;
Experience in operational support, technical assistance, or incident management will be valued, as well as knowledge or interest in the areas of electric mobility, energy, and electric vehicle charging solutions.

The role

We are looking for a Support Technician for our Elergone E-Mobility team, focusing on the Plug & Charge operation, and we believe we will be #betterwithyou!

At Elergone, we work daily to ensure the efficiency, reliability, and innovation of the energy infrastructures and solutions that support the business, contributing to more sustainable and technologically advanced operations.

What you'll do

Ensure the management and monitoring of tickets coming from the call center and other support channels, guaranteeing an effective and timely response to reported occurrences;
Perform initial fault diagnosis through the Plug & Charge network backend platforms, coordinating with stores, technical teams, and suppliers to ensure their resolution;
Monitor the operational status of chargers, following up on incidents and supporting the resolution of complaints and situations reported by customers;
Analyze operational indicators, identify improvement opportunities, and contribute to the continuous optimization of processes and service quality of the E-Mobility operation.

description

So, join us!

We are counting on you to...

Therefore, bring with you...

What we have for you...

Hiring process

We appreciate your interest in this opportunity! Your application will only be considered complete after completing a digital assessment. At the end of the application, and if you meet the necessary criteria for the role, you will receive a link to access it in your registration email. This step is mandatory, as our recruitment process is based on skills assessment.

About Sonae MC

Industry: Retail
Website: sonaemc.com

In their own words

About the company & team

We are a company for everyone and by everyone. At MC, we put people at the center: customers, employees, and the community. We create value together, innovate at every step, and lead closely, recognizing the qualities of each individual. Different stories and ideas unite us in the same purpose: to grow and reach the best version of ourselves. Because everything we are, we achieve together.

Additional information

MC Sonae D&I Commitment:
We work to create a work environment based on the richness of profiles and focused on uniqueness, ensuring that everyone feels respected, valued for their skills, and has confidence in the organization.

All open roles at Sonae MC