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12,000+ live jobsWarranty Specialist - Focus Claim Handling
On-site in Lisbon·Full-time·Added 10 days ago (last checked 28 Oct)
Our summary
- Contract
- Full-time
Skills
Requirements
What we're looking for
competências
Qualifications
Apprenticeship as a car mechanic / car mechatronic technician / master craftsman or completed studies with a focus on automotive engineering
Practical experience in the field of (commercial) vehicle engineering and funded knowledge of workshop and repair processes
Experienced SAP skills and in AS400 Applications as well as very good MS Office skills
Fluent in oral and written English to present complex issues, additional language, especially German beneficial
Independent, structured and cooperative way of working
Excellent teamwork skills and enjoy working in a dynamic and collaborative environment
Pay & benefits
What you'll get
principais benefícios
Why join us?
● Be part of building a new GBS hub.
● Work in an international, multicultural environment with exposure to global teams.
● Influence on how processes are designed and executed globally.
● Grow your career in a modern service organization focused on people, innovation, and agility.
What we offer
● Permanent contract
● Mobile work model (2-3 days home office per week)
● Health insurance for you and your family (no extra cost)
● Life insurance
● Meal allowance
● Birthday, Christmas Eve and New Year's Eve off
● A modern, people-centric culture focused on development, wellbeing and
collaboration
The role
Ready to make an impact in the world of warranty processes?
Join our Global Business Services (GBS) Portugal and play a key role in ensuring quality and
efficiency across our worldwide service organization.
What you'll do
responsabilidades chave
Your role:
Process warranty claims for commercial vehicles
Interact directly with after-sales partners including workshops from all over the world on resolution of specific warranty claims as well as resolution of recurring issues
Decide on claim resolutions and mitigations in accordance with technical and factual correctness, guidelines, laws and contractual conditions
Act as interface to our system experts, identifying needs for process improvement and further automation of the processes
Participate in projects related to process improvement and system enhancements
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