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Ink and Customer Service Technician

On-site in Funchal·Full-time·Added 4 days ago (last checked 9 Nov)

Agency
Randstad Portugal

1001 open roles

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Our summary

Salary
€20,268 a year
Work mode
On-site, Funchal
Contract
Full-time
Languages
Portuguese
Experience
2+ years

Skills

This job advert was originally written in Portuguese.

Requirements

What we're looking for

  • Qualifications: Completed 12th Grade (mandatory); technical or higher education in a relevant field will be valued;
  • Experience: Minimum of 2 years of professional experience in the Paint or Coatings industry (mandatory);
  • Technical Knowledge: Proficiency in colorimetry techniques, paints/coatings, and their respective manufacturing/application processes (mandatory);
  • Languages: Proficiency in Portuguese (mandatory); basic knowledge of English (valued);

Nice to have

  • IT: Good computer skills from a user perspective, including MS Office and ERP systems;
  • Profile: Strong organizational skills, attention to detail, excellent communication skills, customer orientation, and a liking for teamwork.

Pay & benefits

What you'll get

  • Annual Base Salary: Salary range between €15,880 and €20,268 gross/year (paid over 14 months);
  • Meal Allowance: €7.63/worked day (paid via meal card);
  • Additional Benefits: Health Insurance and Life Insurance;

The role

Randstad is recruiting an Ink and Customer Service Technician for a prestigious client company leading the paints and coatings sector, for its production unit in Madeira.

This role presents a dual and dynamic role, combining direct contact with customers and the sales team with operational support for tinting, mixing, and stock management activities in a factory/warehouse environment.

What you'll do

Customer Service & Operational Management:

  • Receive, process, and register customer orders in the ERP system (via email and telephone);
  • Confirm delivery details, billing addresses, deadlines, and manage documentation (delivery notes, CMRs, credit notes);
  • Communicate proactively with customers and sales teams regarding order status.

Mixing & Production Operations:

  • Formulate and produce color batches according to customer orders and quality standards;
  • Operate and ensure the maintenance/cleaning of mixing equipment;
  • Monitor stock levels, support warehouse operations (loading/unloading and storage), and strictly comply with safety and material handling regulations.

How you'll work

  • Location and Working Hours: Funchal, Monday to Friday, from 09:00 to 18:00;

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