ATM Support Technician/ Service Desk - Alfragide

• Customer support via email/telephone - responding to ATM fault reporting requests, and associated technical and functional aspects;
• Follow structured analyses, synthesize conclusions, and take the decisions and actions necessary for incident resolution;
• Analysis using a Knowledge Base;
• Contact with Financial Institutions.

• Professional experience in customer support areas (Banking sector);
• Knowledge of payment systems, banking ecosystem;
• Proficiency in Portuguese and English;
• Knowledge of Outlook, Word, Excel and PPT;
• Good capacity for learning, organization, autonomy and dynamism;
• Good oral and written communication skills;
• Initiative and proactivity;
• Problem identification and resolution;
• Ease of use with CRM will be considered an advantage.

Work model: Alfragide/ Hybrid 3x

If you meet these conditions and would like to join an innovative organization that continuously invests in the training of its talents, send us your application.

Join us. Let's innovate together!

All our recruitment and selection processes are based on equal opportunity, valuing the competence and potential of each person and ensuring that no candidate is discriminated against based on gender, ethnicity, sexual orientation, age, religion, or physical condition.