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Service Designer in Lisbon

On-site in Lisbon·Added today (last checked 3 Nov)

Nimber

197 open roles

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Our summary

Work mode: On-site, Lisbon
Experience: 3+ years

Skills

Nimber is hiring for this role in several places. This vacancy is in Lisbon.

This job advert was originally written in Portuguese.

Requirements

What we're looking for

Between 3 and 5 years of professional experience in Service Design, Business Design, Business Analysis, UX Design, Product Design, or related areas;
Experience in digital transformation projects, process improvement, or service design and optimization;
Knowledge of business processes and the ability to understand functional needs, operational challenges, and strategic objectives;
Experience in a business context, preferably in the financial sector, specifically Banking;
Practical experience in applying Service Design methodologies and frameworks;
Experience in mapping Customer Journeys and developing Service Blueprints;
Knowledge of User Research, Design Thinking, and co-creation methodologies;
Experience in preparing and facilitating workshops and ideation sessions;
Ability to collect, analyze, and translate business requirements into improvement proposals and customer-centric solutions;
Experience working in Agile/Scrum environments;
Knowledge of design and collaboration tools, such as Figma, Miro, or similar;
Analytical capacity, critical thinking, and problem-solving;
Ease of communication and interaction with different stakeholders and multidisciplinary teams;
Good knowledge of English, oral and written.

Nice to have

Experience in projects in the financial sector, preferably Banking;
Knowledge of banking processes, financial products and services, and respective customer journeys;
Experience in process transformation projects and operating models in financial institutions;
Ability to articulate business perspectives, customer experience, and technology in the definition of solutions.

The role

What you'll do

Analyze and map Customer Journeys and Service Journeys, identifying customer needs, friction points, operational constraints, and opportunities for improvement;
Understand business processes, operating models, and functional needs, identifying opportunities for service optimization and transformation;
Design, structure, and optimize end-to-end services and experiences, ensuring alignment between customer needs, business objectives, and operational and technological feasibility;
Develop Service Design artifacts, namely Service Blueprints, Customer Journey Maps, Personas, and User Flows;
Analyze business requirements and collaborate with stakeholders in identifying challenges, priorities, and strategic objectives;
Plan and conduct User Research activities, including interviews, workshops, and co-creation sessions;
Transform user and stakeholder insights into value propositions and concrete solutions, centered on the customer and aligned with business objectives;
Facilitate workshops, ideation sessions, and co-creation dynamics with different business areas and multidisciplinary teams;
Collaborate with Business, Product, UX/UI, and Technology teams in the definition and implementation of solutions;
Identify opportunities for process improvement, operational efficiency, and customer experience;
Develop prototypes and support concept validation through user testing;
Contribute to the definition and evolution of digital services and products;
Communicate insights, recommendations, and solution proposals clearly and structurally to different stakeholders.

Hello! Do you believe you found this opportunity by chance?

At Nimber, we don't believe in coincidences. We believe that the best opportunities arise when we bring the right people to the right challenges.

Did it catch your attention? Great. Keep reading!

We are Nimber and we are not just filling vacancies: we are building a team of people who want to make a difference. We look for professionals with the will to challenge the status quo, transform ideas into solutions, and generate real impact in the projects they participate in.

But what does Nimber mean?

In mathematics and game theory, a Nimber is a number with special addition and multiplication properties. For us, it represents the ability to add value, create new possibilities, and make a difference in our clients' projects.

It is in this spirit that we are looking for a Service Designer!