Customer Service Specialist - Italian Speaker

Location: Braga/Lisbon (Portugal)

Company: Nestlé Business Solutions (NBS)

Full-time/Hybrid Work: 2 days per week at the office (aligned with our current Policy) OR 100% remote (after an initial learning period)

Languages: Fluent in English and Italian (C1 or C2 level)

For our Nestlé Business Solutions, we are currently looking for a Customer Service Specialist. This professional will be responsible for all the front office contacts with customers.

A day in the life of...

• Engage with customers across various communication channels, including voice, email, and chat, for both B2C and B2B channels

• Welcome customers and effectively identify their needs to provide tailored solutions

• Advise customers and potential clients on our diverse range of products and services, fostering informed decision-making

• Spark customer interest by showcasing our complete product offerings and their benefits

• Prioritize first-contact resolution to enhance the customer experience and streamline service delivery

• Elevate customer satisfaction in every interaction, ensuring a positive and lasting impression

• Ensure effective complain management by handling customer complaints with empathy and efficiency, transforming feedback into opportunities for service improvement

What will make you successful

Here at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining us will bring you:

• Development of expertise in Nestlé's Shared Solutions Business

• Immersion in a culturally diverse team

• Local and international exposure

• Flexible working environment

• Engagement and wellbeing activities

• Competitive salary and annual bonus according to your performance

• Meal allowance card

• Flex Benefits - at NBS you can choose what benefits are more suitable for you

• Make part of the Nestlé Club and get discount in several partners

• Free coffee (and good coffee) at the office

• Shop with special discounts for employees

• Company equipment according to professional needs

• Medical support available at the office

• E-learning courses and training program to get you where you aim to be

• Career progression and possibilities for international career

IT

• Location: Linda-a-Velha (Lisbon) or Braga / Portugal
• Company: Nestlé Business Services
• Type: Full-time / 100% Remote or Hybrid (100% Remote after initial learning period)
• C1/C2 level in Italian

Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Finance, Human Resources, Digital & Social Media, CRM, and Consumer Engagement services to enable Nestlé to interact with millions of consumers worldwide. We are a multicultural and diverse group of professionals passionate about digital innovation and continuous improvement.

We are looking for talent eager to learn, to work in a team, digitally savvy, with an entrepreneurial mindset, and capable of evolving in a dynamic environment.

We are currently looking for a Customer Service Specialist, responsible for all front office contact with customers.

• Welcome customers and effectively identify their needs to provide tailored solutions.
• Advise customers and potential clients on our wide range of products and services.
• Spark customer interest by presenting our complete product offerings and their benefits.
• Prioritize first-contact resolution to improve the customer experience.
• Increase customer satisfaction in every interaction.
• Ensure effective complaint management by handling customer complaints with empathy and efficiency.

• One or two years of experience in customer-facing roles (mandatory).
• Proficiency in Microsoft Office (Outlook, PowerPoint, Excel...).
• C1 or C2 level in Italian - Mandatory.
• Good level of English (B1/B2) - Mandatory.
• Ability to manage multiple tasks effectively.
• Positive mindset with a strong desire to learn and collaborate as a team member.
• Strong organizational and prioritization skills.

At NBS, we prioritize our talent and are committed to creating an engaging environment. By joining us, you will benefit from:

• Skill development within Nestlé shared services.
• Immersion in a culturally diverse team.
• Opportunities for local and international exposure.
• A flexible working environment.
• Engagement and wellbeing activities.
• Competitive salary with an annual performance-based bonus.
• Meal voucher card.
• Access to the Credit Club.
• Flexible benefits: choose the options that best suit your needs (e.g., health insurance, gym memberships, professional training, etc.).
• Membership to the Nestlé Club, offering discounts with various partners.
• Free high-quality coffee in the office.
• Special employee discounts at certain retailers.
• Provision of company equipment tailored to professional needs.
• On-site medical support available.
• Access to e-learning courses and training programs.
• Professional growth opportunities and international career possibilities.