Customer Service Specialist - French Speaker

On-site in Portugal·Added 3 days ago

Nestlé

58 open roles

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Overview

Requirements

French
The ad asks for French, or counts it in your favour.
Portuguese
The ad asks for Portuguese, or counts it in your favour.

This job was automatically translated to English.

Pay & benefits

What you'll get

Proficiency in Microsoft Office (Outlook, PowerPoint, Excel, etc.)

Here at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining us will bring you:

Development of expertise in Nestlé's Shared Solutions Business
Immersion in a culturally diverse team
Local and international exposure
Flexible working environment
Engagement and wellbeing activities
Competitive salary and annual bonus according to your performance
Meal allowance card
Flex Benefits - at NBS you can choose what benefits are more suitable for you
Make part of the Nestlé Club and get discount in several partners
Free coffee (and good coffee) at the office
Shop with special discounts for employees
Company equipment according to professional needs
Medical support available at the office
E-learning courses and training program to get you where you aim to be
Career progression and possibilities for international career

At NBS, we take care of our Talents and we work continuously to maintain the engagement of our teams and to allow everyone to reach their best professional performance, without forgetting personal development and work-life balance. Joining us will bring you:

The development of expertise in Nestlé's shared services activities
Immersion within a culturally diverse team
Local and international exposure
A flexible working environment
Activities dedicated to engagement and well-being
A competitive salary and an annual bonus based on your performance
A meal allowance card
Flex Benefits - at NBS, you can choose the benefits that suit you best
Being part of the Nestlé Club and benefiting from discounts with many partners
Free coffee (and of good quality) at the office
Shop with special discounts for employees
Professional equipment adapted to the needs of the position
Medical support available at the office
E-learning training and a training program to help you reach your goals
Opportunities for professional evolution and international mobility

Requirements

What we're looking for

One to two years of experience in a customer-engagement services (mandatory)
Fluent in French (mandatory)
Working proficiency in Portuguese and/or English to effectively communicate and collaborate
Excellent interpersonal and communication skills
Ability to multitask effectively
Positive mindset with a strong eagerness to learn and collaborate as a team player
Strong organizational and prioritization skills to excel in a fast-paced environment
Demonstrated work ethic and respectfulness
One to two years of experience in customer relationship services (mandatory)
Proficiency in Microsoft Office (Outlook, PowerPoint, Excel, etc.)
Proficiency in French (mandatory)
Professional level in Portuguese and/or English to communicate and collaborate effectively
Excellent interpersonal and communication skills
Ability to manage multiple tasks simultaneously
Positive attitude with a strong desire to learn and collaborate as a team member
Strong organizational and prioritization skills to evolve in a dynamic environment
Demonstrated professional ethics and respect for others

The role

Location: Remote / Linda-a-Velha / Braga (Portugal)
Company: Nestlé Business Solutions (NBS)
Fully remote from anywhere in Portugal. However, attendance on-site is required during the initial training period and for specific upskilling activities
Fluent in French

For our Nestlé Business Solutions, we are currently looking for a Customer Service Specialist. This professional will be responsible for all the front office contacts with customers.

What you'll do

A Day in the Life of...

Engage with customers across various communication channels, including voice, email, and chat, for both B2C and B2B channels.
Welcome customers and effectively identify their needs to provide tailored solutions.
Advise customers and potential clients on our diverse range of products and services, fostering informed decision-making.
Spark customer interest by showcasing our complete product offerings and their benefits.
Prioritize first-contact resolution to enhance the customer experience and streamline service delivery.
Elevate customer satisfaction in every interaction, ensuring a positive and lasting impression.
Ensure effective complain management by handling customer complaints with empathy and efficiency, transforming feedback into opportunities for service improvement.

Job Summary
For our Nestlé Business Solutions center, we are currently looking for a Customer Service Specialist. This professional will be responsible for all front-office contacts with customers.

A day in the life of...

Interact with customers via different communication channels, including telephone, email, and chat, for B2C and B2B channels.
Support customers and effectively identify their needs in order to offer them tailored solutions.
Advise customers and prospects on our wide range of products and services to help them make informed decisions.
Spark customer interest by highlighting our complete product offering and its benefits.
Prioritize first-contact resolution to improve the customer experience and optimize service quality.
Strengthen customer satisfaction at every interaction, ensuring a positive and lasting experience.
Ensure effective complaint management by handling customer complaints with empathy and efficiency, transforming their feedback into opportunities for service improvement.

Job Presentation

Location: Remote / Linda-a-Velha / Braga (Portugal)
Company: Nestlé Business Solutions (NBS)
Full-time remote work from anywhere in Portugal. However, on-site presence is required during the initial training period as well as for certain specific upskilling activities.
Proficiency in French

About us
Nestlé Business Solutions (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Finance, Human Resources, Digital & Social Media, CRM, and Consumer Engagement services to enable Nestlé to interact with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and continuous improvement, collaborating with colleagues from all over the world. We are looking for talents eager to learn, with a team spirit, comfortable with digital tools, possessing an entrepreneurial mindset, and capable of thriving in a dynamic and constantly evolving environment.

If this description describes you and you wish to join a company where you can truly add value, it is time to consider joining NBS!
At Nestlé Business Solutions (NBS), diversity and inclusion are core values. If you have specific needs, count on us to adapt your position.

Hiring process

4 steps3 interviewsa task to do

Application
CV screening
Initial interview
With a recruiter
A conversation about your interests, experience and motivation, with more detail on the role.
Interview with the People Manager
With a hiring manager
A competency interview, virtual or in person, exploring your fit with the department and the role.
Evaluation
Certified tools on cognitive abilities and learning preferences; a case study or practical test may be requested.
Final interview
With stakeholders and possibly the future team
Different stakeholders take part; you may meet the team you would work with.
Offer

The evaluation is explained to you beforehand.
Nestlé keeps you updated on your application status and gives feedback after interviews.
Interviews may be by phone, video or in person; the recruiter explains the steps.

About Nestlé

Nestlé is the world's largest food and beverage company, headquartered in Vevey, Switzerland. The company operates across nearly 190 countries, offering a vast portfolio of brands ranging from baby food and coffee to petcare, confectionery, and nutrition products. With over 270,000 employees and more than 2,000 brands, Nestlé is a true global leader in the food industry, with a strong focus on nutrition, health, and wellness.

In Spain, Nestlé has a significant presence with offices in Barcelona and Madrid, operating across multiple business units including Purina PetCare, Waters, and the Iberian shared services center. The Spanish offices host a wide range of roles, from factory operations and technical maintenance to IT, finance, and HR internships, making it a relevant destination for international professionals. Nestlé's culture emphasizes continuous learning, innovation, and internal mobility, and they actively recruit international talent through structured internship and youth programs, offering a multicultural environment and global career opportunities.

Industry: Food and Beverages
Founded: 1866
Employees: 100,000+
Headquarters: Vevey, Switzerland
Website: nestle.es

In their own words

About the company & team

Nestlé Business Solutions (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world. We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.

If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS!

At Nestlé Business Solutions (NBS), diversity and inclusion are core values. If you have any specific needs, count on us to adapt your position.

All open roles at Nestlé