Jobs in Portugal, in English.
13,000+ live jobsRussian Language Advisor - Remote (Portugal)
Remote, Lisbon·Added 1 month ago (last checked 2 Nov)
Our summary
- Work mode
- Remote (Lisbon)
- Languages
- Russian
Skills
Requirements
What we're looking for
- Dynamic and Proactive
- Good communication skills
Nice to have
- Experience with attending customers will be a plus
Education & certifications
- Highschool Degree
- Microsoft Office Knowledge
Languages
- Native or near native level of Russian
- Good level of English (it will be to work in an international company)
Pay & benefits
Visa & relocation
- Be based already in Portugal and available to start ASAP*
The role
What you'll do
- Ability to assist users with General Inquiries, and support issues via phone but mainly trough email/chat/social/social messaging channels (as assigned)
- Ability to adapt the brands voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social, forums, eCommerce reviews) channels.
- Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented Respond to inbound customer requests, document relevant case information
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