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13,000+ live jobsGerman Customer Support Advisor - WFH in Portugal
Remote, Porto·Added 1 month ago (last checked 2 Nov)
Our summary
- Work mode
- Remote (Porto)
- Languages
- German
Skills
Requirements
Nice to have
- Previous experience dealing with public will be a plus
Languages
- Native or near native level of German
- Good level of English
The role
What you'll do
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Responding promptly to customer inquiries
- Communicating with customers through various channels email, phone and chat
- Acknowledging and resolving customer complaints
- Knowing our products inside and out so that you can answer questions
- Processing orders, forms, applications, and requests
- Keeping records of customer interactions, transactions, comments, and complaints
- Communicating and coordinating with colleagues as necessary
- Providing feedback on the efficiency of the customer service process
- Managing a team of junior customer service representatives
- Ensure customer satisfaction and provide professional customer support
How you'll work
- Availability to work from home in a quiet environment
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