Executive Housekeeper (M/F) - Palácio da Lousã

Responsible for coordinating and organizing the Housekeeping team and department, as well as ensuring the tidiness and cleanliness of the rooms and hotel, in order to make them pleasant for the client.

• Direct, organize, and coordinate the cleaning, tidying, and maintenance work of the facilities, equipment, and utensils of the rooms and hotel;
• Manage and plan the team's responsibilities on a daily basis;
• Examine the proper functioning of the Hotel Unit's equipment and facilities;
• Ensure the receipt and delivery of guest and service linens;
• Communicate all anomalies found to the General Manager;
• Request all products necessary for the proper functioning of the department;
• Participate in the preparation of inventories and stock analysis;
• Foster good communication with the other departments;
• Actively participate in the recruitment, selection, and training of employees for the area.
• Responsibility for cost control;
• Interaction with reception (control of arrivals and departures) and with the laundry;
• Verifies all VIP rooms with arrivals and takes charge of coordinating all details of VIP treatments with the involved departments.
• Preparation of the lists necessary for the floor service (Arrival list with information by room number; List of resident guests by room number; Departure list by numerical order of rooms; No-show report (to remove VIPs, extra beds, cribs...); VIP list;
• Monitoring of the quality of the service provided;
• Preparation of report maps with productivity ratios, cost control, etc.
• Prepares the minibar reports.
• Enters all technical breakdowns into the system for maintenance.
• Receives service sheets and keys from the room attendants.
• Supports other departments whenever necessary.

• High sense of responsibility and rigor;
• Strong time management and deadline compliance skills;
• Strong stress management skills;
• Strong analytical and organizational skills;
• Good communication and interpersonal skills;
• A liking for teamwork;
• Respect for the group's philosophy and vision;
• Availability and Flexibility of Schedules.