Operations Business Unit Manager - POR2

Besides our attractive salary, you will benefit :

• Meals allowance
• Child allowance
• Flexible benefits allowance
• Private Health Insurance including spouse and descendants, Life Insurance, Travel Insurance
• Hybrid working mode - a balance between office days to reinforce commitment, creativity and human links, and homeworking days for flexibility of the employees
• Continuous development and career growth opportunities on a local and global level
• And much more...

The Operations Icare BU Manager's mission is to support the team leaders of the scope in reaching the Activities' Objectives, notably in terms of operational efficiency and client satisfaction. He/she also monitor & ensure the proper management of local topics, including business-transversal ones, but also HR and staff-related.

• Contribute to the successful implementation of the clients' and Cardif Support' roadmaps, by supporting managers in their deployment.
• Support the Operations team leaders who are responsible for the service delivery of assigned operational activities in line with KPIs and service level agreement
• Guarantee an adequate activity and performance monitoring, resource recruitment, allocation and scheduling, and technical means assessment to meet the demands and business goals
• Lead and manage the staff under her/his responsibility to ensure strong employee engagement towards objectives set
• Share and promote Corporate Values as well as the Positive Management spirit; Contribute to providing a work environment in which each employee is treated with respect and dignity and ensure the best conditions to act on staff wellbeing and motivation
• Contribute to the continuous improvement & transformation strategy of the activities, and guarantee the right level of leadership in the change management.