Insurance Administrator / based in Leiria/ Portugal

We are recruiting new health administrators within our structure to meet our growth challenges.

You are the primary contact for our policyholders:

- you advise and support them regardless of the channel they choose: telephone, email, or mail, and you manage the payment of their benefits,

- you actively contribute to their satisfaction through the quality of the response provided, the quality of processing, and your contribution to achieving our site's performance indicators. You manage calls from our beneficiaries and healthcare professionals:

- you inform and advise our clients on their subscribed coverage,

- you support them daily in their care journey. You perform administrative management:

- contract lifecycle management: registration and cancellation of contracts, collection of premiums,

- health benefits management: entry of reimbursements, preparation of quotes, issuance of authorizations... in accordance with internal procedures,

- management of updates and modifications to files (contract, address, bank details...).

You manage customer relations:

- you provide policyholders with information regarding their contract coverage, reimbursements, and all aspects related to the life of the contract (subscription, amendments, cancellations, premiums...) mainly by telephone and/or email,

- you advise them and provide answers to all their requests as well as those from healthcare professionals. There is no prospecting or sales within the scope of your function. By joining our teams, you will benefit from training at our Lisbon site, complete support regarding our professions and tools, and close management. Your job is not routine; you will hold a position with great versatility and prospects for advancement.

The position is Hybrid and based in Leiria.

You have a 2-year post-secondary degree (Bac +2), with or without experience in insurance... but your personality interests us just as much.

You enjoy teamwork and possess excellent interpersonal skills.

You are a good listener and have a sense of customer service. You are methodical and demonstrate rigor, organization, and reactivity on a daily basis.

You are naturally dynamic and bring enthusiasm to your work.

You are focused on achieving set objectives: processing quality, volumes, deadlines. You speak English and French fluently. In short, you are someone who can be relied upon and who also likes to be able to rely on a respectful and supportive work environment.