Customer Care Specialist (French-speaking) – Digital Finance - Remote

Concentrix is a global leader shaping the future through technology and innovation, operating in 70+ countries and partnering with world-renowned brands.

And so, for our client, an innovative financial technology company providing smart payment solutions and digital tools that help businesses of all sizes simplify transactions and grow their business, we are looking for Customer Care Specialists in Porto, Portugal (Remote).

As a Customer Care Specialist, you will assist French-speaking merchants with questions and requests related to payment solutions, helping them make the most of the products and services available to their businesses.

• Support merchants with questions and inquiries about payment solutions, products, and services

• Respond to customer enquiries through phone, email, chat, and social media channels

• Provide accurate information and effective solutions to ensure a smooth customer experience

• Help merchants troubleshoot issues and resolve service-related queries

• Build strong relationships with customers by addressing their needs with professionalism, patience, and empathy

• Follow company policies, procedures, and service guidelines when assisting customers

• Escalate complex cases when necessary, following the appropriate procedures

• Collaborate with other departments, including Sales and Marketing, to improve the customer journey

• Identify recurring customer issues and share feedback to help improve processes and overall customer satisfaction

You'll be a great match if you:

• Are fluent in French (C1), both written and spoken

• Have an advanced level of English (B2)

• Have previous experience in Customer Service, preferably in fintech, digital payments, or a related industry

• Have strong communication skills and a customer-oriented mindset

• Are empathetic, patient, and committed to providing excellent customer service

• Have strong problem-solving skills and the ability to handle escalations effectively

• Are comfortable using multiple digital tools and systems simultaneously

• Are confident using computers, smartphones, and other digital devices

• Can work independently while meeting quality, efficiency, and customer satisfaction targets

Don't tick every box? We still encourage you to apply. Your experience may be a great fit for this or another opportunity at Concentrix.

Join a global community of 440,000+ Game-Changers across more than 70 countries.

We provide the training, support, and development opportunities you need to grow your skills and build your career.

Apply today and join our international remote team!

Concentrix is an equal-opportunity employer committed to providing an inclusive and respectful workplace.

Eligibility to work: In accordance with Portuguese law, only applicants legally authorized to work in Portugal will be considered for this position.