Passenger Experience Agents (Spanish) – Airline - €1000 welcome bonus

As a Passenger Experience Agent, you will be the point of contact for passengers, helping them manage their travels and find the right solutions for their needs.

Are you passionate about traveling and offering great experiences to customers? Put your Spanish skills into practice in an international airline environment in Lisbon.

Join our team and help passengers throughout their journey, from booking changes and cancellations to inquiries about their flights, travel services, and unforeseen situations.

• Manage flight bookings, including creating, modifying, and cancelling reservations
• Assist passengers via inbound and outbound calls and email
• Respond to inquiries regarding Flight Club, VIP services, and PRM (Passengers with Reduced Mobility)
• Manage requests related to flight incidents, delays, and cancellations
• Provide accurate and up-to-date real-time information to help passengers make informed decisions
• Listen to each passenger's situation and understand their individual needs
• Offer clear and effective solutions, guaranteeing a high-quality passenger experience
• Go the extra mile to create a positive and memorable experience

You will be a good candidate if:

• You have a C1 level of Spanish and B2 level of English, both spoken and written
• You feel comfortable managing complex customer situations, staying calm and focusing on finding the right solution
• You can manage multiple tasks effectively in a dynamic and fast-paced environment
• You have experience with GDS tools such as Amadeus, Galileo, or Sabre - this will be valued
• You have at least 6 months of experience in Customer Service, Travel, or Tourism

Don't meet all the requirements? We still encourage you to apply. Your experience may fit perfectly in this or another opportunity at Concentrix.

Join a global community of more than 440,000 Game-Changers in over 70 countries.

We provide the training, support, and development opportunities you need to improve your skills and build your professional career.

Apply now and join our international team in Lisbon!

Concentrix is an equal opportunity employer and is committed to providing an inclusive and respectful work environment.

Eligibility to work: In accordance with Portuguese legislation, only applications from individuals who are legally authorized to work in Portugal will be considered.